Analytics doesn’t ignore administrator visits

  • Resolved d.chatzimanolis

    (@dchatzimanolis)


    7 years, 2 months ago

    Hi,

    I am currently using your plugin on my WP website and I would like to ask you something regarding the option that you give in general settings of the plugin to ignore users like administrator and editor. Even if I have enabled this option (for both editor & administrator), while checking REAL-TIME overview on google analytics panel, I see that it takes as a normal visit the administrator’s (I see myself as active user on site). Why does this happen?

    Thanx in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author chriscct7

    (@chriscct7)

    7 years, 2 months ago

    Hi there,
    That could be caused by a couple things like caching, server setup or something like that.

    If you contact us via monsterinsights.com/contact we can help you figure out what’s going on with your site

    -Chris

    Thread Starter d.chatzimanolis

    (@dchatzimanolis)

    7 years, 2 months ago

    Hi,

    I just sent you a message via your contact form on your website.

    Waiting for your recommendations.

    Thanx in advance!

Viewing 2 replies - 1 through 2 (of 2 total)
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