• Resolved maxpotentialdogs

    (@maxpotentialdogs)


    I have created a form using Forminator on a page only visible to my online subscribers. The idea is that they can record their dog doing an obedience behaviour that they have learned and then submit it to me for feedback via this form. Sometimes, the videos work and the form submits no problem, other times (most times) there is an error while submitting: “an upload error has occurred processing the form. please try again”.

    I can provide login credentials if needed for you to duplicate this error. Any help is appreciated.

    Thanks,
    Ryan

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @maxpotentialdogs ,

    Could you export your form and share it with us so we can check it and test? Here is docs on how to do that https://premium.wpmudev.org/docs/wpmu-dev-plugins/forminator/#import-export
    Please share to code using service like gdrive or https://pastebin.com

    kind regards,
    Kasia

    maxpotentialdogs

    (@maxpotentialdogs)

    Hi Kasia,

    The device I am working with does not allow Google Drive for security reasons… Here is the code you requested:

    {“type”:”form”,”data”:{“fields”:[{“id”:”name-1″,”element_id”:”name-1″,”form_id”:”wrapper-4232-4414″,”type”:”name”,”options”:[],”cols”:6,”conditions”:[],”wrapper_id”:”wrapper-4232-4414″,”field_label”:”Name”,”placeholder”:”E.g. John Doe”,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”fname_placeholder”:”E.g. John”,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:”E.g. Doe”,”prefix”:false,”fname”:true,”mname”:false,”lname”:false,”required_message”:”Name is required.”,”prefix_required_message”:”Prefix is required.”,”fname_required_message”:”First Name is required.”,”mname_required_message”:”Middle Name is required.”,”lname_required_message”:”Last Name is required.”,”required”:true,”multiple_name”:”true”,”fname_required”:true,”lname_required”:true},{“id”:”email-1″,”element_id”:”email-1″,”form_id”:”wrapper-4232-4414″,”type”:”email”,”options”:[],”cols”:6,”conditions”:[],”wrapper_id”:”wrapper-4232-4414″,”validation”:false,”placeholder”:”E.g. john@doe.com”,”field_label”:”Email Address”,”required”:true,”required_message”:”Email address is required.”},{“id”:”select-1″,”element_id”:”select-1″,”form_id”:”wrapper-1010-3770″,”type”:”select”,”options”:[{“label”:”Food Manners”,”value”:”food-manners”,”limit”:””,”key”:”8230-1465″,”default”:false},{“label”:”Kennel Manners”,”value”:”kennel-manners”,”limit”:””,”key”:”9774-5670″,”default”:false},{“label”:”Doorway Manners”,”value”:”doorway-manners”,”limit”:””,”default”:false,”key”:”8408-4062″}],”cols”:6,”conditions”:[],”wrapper_id”:”wrapper-1010-3770″,”value_type”:”single”,”field_label”:”Select Behaviour”,”required”:true,”required_message”:”Please select one behaviour”,”limit_status”:”disable”,”description”:”Select an option from the dropdown”},{“id”:”upload-1″,”element_id”:”upload-1″,”form_id”:”wrapper-1010-3770″,”type”:”upload”,”options”:[],”cols”:6,”conditions”:[],”wrapper_id”:”wrapper-1010-3770″,”field_label”:”Attach Video”,”filetypes”:[“all-video”,”heic”,”asf|asx”,”wmv”,”wmx”,”wm”,”avi”,”divx”,”flv”,”mov|qt”,”mpeg|mpg|mpe”,”mp4|m4v”,”ogv”,”webm”,”mkv”,”3gp|3gpp”,”3g2|3gp2″],”file-type”:”single”,”file-limit”:”unlimited”,”upload-limit”:”1024″,”filesize”:”MB”,”description”:””,”required”:true,”required_message”:”Please upload a video file”,”custom-files”:true,”use_library”:””}],”settings”:{“pagination-header”:”nav”,”paginationData”:{“pagination-header-design”:”show”,”pagination-header”:”nav”},”formName”:”Week 1 Homework”,”version”:”1.14.0″,”form-border-style”:”none”,”form-padding”:””,”form-border”:””,”fields-style”:”open”,”validation”:”on_submit”,”form-style”:”material”,”enable-ajax”:”true”,”autoclose”:”true”,”submission-indicator”:”show”,”indicator-label”:”Submitting Your Video…”,”form-type”:”default”,”submission-behaviour”:”behaviour-thankyou”,”thankyou-message”:”Thank you for sharing your progress. We will reach out with feedback!”,”submitData”:{“custom-submit-text”:”Submit”,”custom-invalid-form-message”:”Oops: Your form is not valid, please fix the errors!”},”validation-inline”:”1″,”form-expire”:”no_expire”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Roboto”,”cform-label-custom-family”:””,”cform-label-font-size”:”12″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”45″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Roboto”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Roboto”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:””,”submission-file”:”delete”,”form_name”:”week-1-homework”,”form_status”:”publish”,”cform-color-settings”:”true”,”form-font-family”:”custom”,”button-upload-background-static”:”#5a4e46″,”button-submit-background-static”:”#5a4e46″,”logged-users”:””,”response-success-border”:”#5a4e46″,”response-loading-color”:”#666666″,”input-border-hover”:”#333333″,”input-border-active”:”#333333″,”radio-border-active”:”#5a4e46″,”radio-icon”:”#5a4e46″,”button-upload-background-hover”:”#333333″,”button-upload-background-active”:”#333333″,”button-submit-background-hover”:”#333333″,”button-submit-background-active”:”#333333″,”dropdown-option-background-active”:”#5a4e46″,”select-border-hover”:”#333333″,”select-icon-hover”:”#333333″,”select-border-active”:”#333333″,”select-icon-active”:”#333333″},”client_id”:null,”notifications”:[{“slug”:”notification-1234-4567″,”label”:”Admin Email”,”email-recipients”:”default”,”recipients”:”maxpotentialdogs@gmail.com”,”email-subject”:”New Form Entry #{submission_id} for {form_name}”,”email-editor”:”You have a new website form submission: <br/> {all_fields} <br/>—<br/> This message was sent from {site_url}.”,”email-attachment”:”true”}]},”status”:”publish”,”version”:”1.14.0″}

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @maxpotentialdogs

    I’m afraid I couldn’t import the form.

    Oops, looks like we found an issue. Import text can not include whitespace or special characters.

    Could you share it using pastebin in this case?
    https://pastebin.com/

    Or any other sharing service for the exported file.
    Best Regards
    Patrick Freitas

    Hello Patrick,

    I’ve created a pastebin account (username: maxpotentialdogs) and made a paste with the export data. How do I share this with you? Please advise.

    Thank you.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @maxpotentialdogs

    Thank you for the information.

    I was able to find the form using your username.

    I could upload the video and submit the form without any issues.

    Could you please as the first troubleshooting test make sure the Max Post Size and Upload limit has good values?

    Kindly also increase the Memory limits following this guide
    https://premium.wpmudev.org/blog/increase-memory-limit/

    Once done, try to submit the form again.

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    maxpotentialdogs

    (@maxpotentialdogs)

    Hello,

    I contacted my host and they provided documentation on how to change upload limits using .htaccess file. I have done this and set a max file size of 250M. WordPress media upload area confirms this number. I just attempted to upload a video using the form of 125M and was not successful. I also changed the form settings to ensure upload values were consistent.

    Do you have any other suggestions?

    Thanks,
    Ryan

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi Ryan,

    It’s possible that the server is timing out during the process if the upload is taking long time.
    Can you check with your host if there’s anything in the server logs regarding timeout and execution time during the upload process?

    Cheers,
    Predrag

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @maxpotentialdogs

    I hope you are doing well.

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    However, feel free to let us know if you have any additional question or problem.

    Best Regards
    Patrick Freitas

Viewing 8 replies - 1 through 8 (of 8 total)
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