Support » Fixing WordPress » An 'up-to-date' pop up keeps is stopping me from accessing my dashboard

  • Hello there,

    I need some serious help!

    My WP dashboard was working fine when I was working on my website, however recently, a pop up of ‘wordpress is already up to date’ keeping appearing.

    And I can’t go to my dashboard or themes or posts to work on my website.

    Why can’t I access my site dashboard?

    Please help 🙂

    My site is http://www.iconsofmann.com
    I’m using dream host

    Thank you
    Sadia

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    That generally means you’re running memcache, Varnish, Cloudflare, (anything that caches), and the cache file was corrupt, so you’ll need to clear that.

    If you have shell access, and WP-CLI is installed on your server, run:

    wp cache flush

    http://wp-cli.org/commands/cache/flush/

    If you don’t, contact your hosting provider to do this for you.

    Note: If it’s Cloudflare, just clear it on Cloudflare’s end.

    Thanks so much James.

    I will try that. I have also contacted my hosting site and asked them if they clear that.

    Do you know why this happens? And how I can prevent it from happening again?

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    It’s generally a known issue in caching environments. One corrupt entity and you’re stuck, and it usually takes a lot to corrupt them, like a full update (which is even a rare cause itself).

    That’s not to say that caches are bad, on the contrary they generally do far more good than harm, it’s just handy to always have a non-Dashboard way to clear them in emergency situations, like WP-CLI.

    So if I don’t have shell access, how do I clear it?

    I’m not even sure how it was running memcach!

    Hopefully my hosting service can clear this for me, if not, what are the steps I should take?

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    Were you running any caching plugins yourself?

    Does your hosting provider offer built-in caching that you know of?

    Are you using Cloudflare?

    Hey James,

    I have no idea if I was unintentionally running them myself. But I know I haven’t done anything to run it. I’ll ask my hosting provider if they are using any built in caching.

    So I’m using dream host and wordpress.

    And I’m not using Cloudflare. Should I?

    Sadia

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    You don’t have to use any of them, but something is caching now. Dreamhost will know what to do. 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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