Title: An issue Last modified: August 20, 2016 --- # An issue * Resolved [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/) * Hi Mike, * Most of the times when hovering on the user’s avatar, the whole data div appears over the hovercard as shown in this [photo](http://d01.megashares.com/index.php?d01=5Aql5UF). * What could the problem be? * Thanks * [http://wordpress.org/extend/plugins/buddypress-hovercards/](http://wordpress.org/extend/plugins/buddypress-hovercards/) Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Author [Mike Martel](https://wordpress.org/support/users/mike_cowobo/) * (@mike_cowobo) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388161) * Hi Hope, that really shouldn’t happen! Do you have any idea when this occurs? Eg. when you hover over an avatar the first time, or when you leave the avatar before it has finished loading? * Thanks! * Thread Starter [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388215) * Hi Mike, * Most of the times it appears the first time I hover over an avatar but sometimes it appears too when hovering for the second time too :S Strange! * Thread Starter [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388224) * Hi Mike, * I tried it on “Buddypress Default” theme and this issue didn’t appear :S I’m using “Custom Community” Theme, what might the problem be? * Thread Starter [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388261) * Mmm.. Actually I was wrong, it appears too on the default theme! * Plugin Author [Mike Martel](https://wordpress.org/support/users/mike_cowobo/) * (@mike_cowobo) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388264) * Hi Hope, I’m know I have seen this happen on my own local install a while back, but whatever I do, I’m not getting it right now.. maybe you can give me another hint. What browser are you using? Also, when I have more time, I’ll try the theme you’re using. * Thread Starter [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388270) * Hi Mike, * I tried it on Firefox, IE & Chrome (all last versions) and I get this issue on the three of them. Strange since there’s no specified case for its appearance! * What was the problem when you had it previously? or it didn’t show up later by itself and you didn’t know what was the cause of its appearance? * Plugin Author [Mike Martel](https://wordpress.org/support/users/mike_cowobo/) * (@mike_cowobo) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388273) * Hi Hope, * when I found it was only just after my last update, but I couldn’t reproduce it, so I discarded it as a fluke. Did this happen for you before the last update? * Mike * Thread Starter [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388274) * Hi Mike, * No actually it wasn’t before the last update as I remember :S * Hope * Plugin Author [Mike Martel](https://wordpress.org/support/users/mike_cowobo/) * (@mike_cowobo) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388275) * Hi Hope, try version 1.1.3 I’m uploading now. I may have found the solution to your problem.. * Thread Starter [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388276) * Wow Mike… Thanks a lot, it’s fixed now & also the hovercard appears faster now.. Great work & support! Thank you 🙂 * Thread Starter [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388277) * BTW, what was the problem? * Thread Starter [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388280) * Oh sorry, it appears faster without the data I’m showing 🙂 but the previous issue disappeared, thanks again… * Plugin Author [Mike Martel](https://wordpress.org/support/users/mike_cowobo/) * (@mike_cowobo) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388284) * Hi Hope, the problem was that is some cases, the hovercard would be downloaded twice (if the pointer goes over the avatar, then off it and then back on it again before the ajax call was finished), and that hoverintent would sometimes trigger this behaviour without the pointer leaving the avatar. So the title text would be loaded, but the hovercard not shown. * So, what’s the new problem? It appears without the data you’re showing? * Thread Starter [Hope](https://wordpress.org/support/users/amalsh/) * (@amalsh) * [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388285) * Aha, I see… * No, there’s no problem but I’m showing few info from the user’s profile in the hover card so it appears slower which is normal. I don’t know if there’s a way to make bringing data faster… * Thanks a lot Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘An issue’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/buddypress-hovercards_b6675b.svg) * [BuddyPress Hovercards](https://wordpress.org/plugins/buddypress-hovercards/) * [Frequently Asked Questions](https://wordpress.org/plugins/buddypress-hovercards/#faq) * [Support Threads](https://wordpress.org/support/plugin/buddypress-hovercards/) * [Active Topics](https://wordpress.org/support/plugin/buddypress-hovercards/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/buddypress-hovercards/unresolved/) * [Reviews](https://wordpress.org/support/plugin/buddypress-hovercards/reviews/) * 14 replies * 2 participants * Last reply from: [Hope](https://wordpress.org/support/users/amalsh/) * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/an-issue/#post-3388285) * Status: resolved