Very sad

  • hamdictn

    (@hamdictn)


    1 year, 1 month ago

    Greetings, after the last update, there was a problem with decimal and thousands separators, so we cannot write numbers using commas or punctuation marks. I have sent a ticket to the support team to fix this, but they are neither returning nor solving this problem. Finally, I wanted to write here, new updates keep coming but they don’t fix this problem. I am a Pro user and I paid for this.

    • This topic was modified 10 months, 1 week ago by hamdictn.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Joseph Stylemix

    (@josephstylemix)

    1 year, 1 month ago

    Hello @hamdictn !

    Thank you very much for finding the time to leave us this invaluable feedback. We really appreciate it!

    Best regards,

    Thread Starter hamdictn

    (@hamdictn)

    10 months, 1 week ago

    Greetings, after the last update, there was a problem with decimal and thousands separators, so we cannot write numbers using commas or punctuation marks. I have sent a ticket to the support team to fix this, but they are neither returning nor solving this problem. Finally, I wanted to write here, new updates keep coming but they don’t fix this problem. I am a Pro user and I paid for this.

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    10 months, 1 week ago

    Hello,

    We sincerely apologize for the inconvenience, please kindly note that in the support tickets, tickets will be reviewed according to the queue, there could be some delays due to multiple factors like time zones and weekends. Could you please provide more details about the specific element where you encountered the issue? If this issue is detected on our side as well, we will fix it as soon as possible. Please be aware that discussions about the features of the Pro plugin may be subject to removal by the wp.org moderators.

    Thank you for your understanding

    Thread Starter hamdictn

    (@hamdictn)

    10 months, 1 week ago

    I created a ticket exactly on February 7th, which is after the update. It is not related to the Pro feature. It is a situation related to decimal separators, amounts can no longer be written in fractions as 45,45. David Parker has already taken care of this bug and identified the problem. The problem is generally related to the update, but no notification has been made about when an update will be released to fix this problem. My website is hesaplamaaraci.com and right now the project is unfinished so I can’t move forward and I’m waiting for you to fix this in the new update. people can’t write numbers like the examples I gave above and get the calculation done. For example (25.252,48) or (500,56). Can you please help with this? Ticket number: #Z64552

    • This reply was modified 10 months, 1 week ago by hamdictn.
    • This reply was modified 10 months, 1 week ago by hamdictn.
    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    10 months, 1 week ago

    Yes, now I see, thank you for the shared detailed information, I do appreciate your kind diligence and sorry for the inconvenience caused. Please kindly re-check your ticket, our support manager already working on your ticket

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)
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