One of the easiest live chat plugins to install and use that I have seen in years. For just under 10 bucks you get live chat, voice and even a helpdesk! That's a damn good bargain! Yes, having the monthly plan helps but still very reasonable. What I like the best is that it works seamlessly with Skype (which I use every day) and Gtalk too. Also, they have made some great improvements since I've gotten it that have made it even better! I've compared this plugin to others and believe me, as a small business owner, it is definitely worth the money. Great stuff and highly recommended! I'm not sure what others are complaining about. For me this is working like a charm!