Support » Plugin: NextGEN Facebook » "An error occurred.Try watching this video on www.youtube.com…"

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author JS Morisset

    (@jsmoriss)

    You haven’t provided a URL to an example post/page as suggested in the forum sticky, so taking a guess, I’d say you’re not using an excerpt (you really should), and your content includes only a video (no text), and you’re using an iframe with a src URL for the iframe HTML — which NGFB tries to expand — but the src URL returns only javascript (so there’s no actual HTML content).

    js.

    Hi, here’s the page https://www.facebook.com/UruguayDesdeLoAlto/

    If you scroll down you can see other similar posts which don’t display the error. I didn’t change anything in WP-NGFB nowadays.
    Thank you

    Hi, I don’t need an excerpt. At most I have 5 text lines.
    I always have been used youtube embed code plus ?rel=0 and size
    Youtube video has title, description and keywords.
    I am making tests with a new post and the error msg remains.
    What’s wrong now?
    Thank you

    Plugin Author JS Morisset

    (@jsmoriss)

    Please provide the permalink URL to an example post / page as requested in the forum sticky.

    Thanks,

    j.s

    Playa Mansa, PenĂ­nsula de Punta del Este, Maldonado

    Link to youtube: https://youtu.be/GE0SWb6ueWU

    Embed code: <iframe src=”//www.youtube.com/embed/GE0SWb6ueWU?rel=0″ width=”560″ height=”315″ frameborder=”0″ allowfullscreen></iframe>

    And here it is the first post where the error message is displayed
    https://www.facebook.com/UruguayDesdeLoAlto/

    Thank you

    Plugin Author JS Morisset

    (@jsmoriss)

    The latest version (released this morning) should fix a possible issue with iframe video detection. Unfortunately, the Free version does not include video API support, so although the description text issue should be fixed, the video itself will not be detected (and video meta tags will not be added).

    js.

    Okay, thanks JS. It is fixed now. I understand free version limitations. Thank you
    M

Viewing 7 replies - 1 through 7 (of 7 total)
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