An error occurred while trying to validate your API credentials.

  • Resolved rimmer100

    (@rimmer100)


    6 years, 1 month ago

    Hi,

    My site has been working fine for a long time with Paypal, but this week i guess since the latest update when you try and checkout using Paypal the customer sees error 3 on the checkout page

    When you go to the Paypal plugin within woocommerce you get; An error occurred while trying to validate your API credentials. Unable to verify that your API credentials are correct.

    I have deleted the API and created a new one, which gets the same error.

    I have also disabled wordfence, just in case that was blocking it for whatever reason

    Any suggestions please.

    • This topic was modified 6 years, 1 month ago by rimmer100.

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Viewing 12 replies - 1 through 12 (of 12 total)
  • rob2718

    (@rob2718)

    6 years, 1 month ago

    well you are not alone. I have just had the same problem. The problem appears to have happened very recently ; I know it was working last week.
    However, my plugin logs says the PayPal Checkout Payment Gateway for WooCommerce. was updated 4 days ago.
    rob

    Pete468

    (@pete468)

    6 years, 1 month ago

    I have the same problem. Are there any other alternative plug-ins?

    Thread Starter rimmer100

    (@rimmer100)

    6 years, 1 month ago

    I tried PayPal plus a bit more complicated but also failed to authenticate, same with PayPal standard plugin.

    I have raised a case with PayPal incase they can shed any light on it.

    mozzie34

    (@mozzie34)

    6 years, 1 month ago

    Same here. It was working fine until the update to PayPal Checkout Payment Gateway for WooCommerce it seems.
    I also see “PayPal error (3): An error (3) occurred while processing your PayPal payment. Please contact the store owner for assistance.” when trying a live purchase.

    jarnodev

    (@jarnodev)

    6 years, 1 month ago

    Do you guys got any update on this?

    saulmartin

    (@saulmartin)

    6 years, 1 month ago

    Also experiencing this. Any update?

    gillianstump

    (@gillianstump)

    6 years, 1 month ago

    I have the same problem since the update. Any ideas what we can do?

    gillianstump

    (@gillianstump)

    6 years, 1 month ago

    Whatever was causing my problem seems to have gone now. I did contact both my server and PayPal about the issue, so maybe one of them did something; its working again now and I’ve not done anything with the plugin.

    saulmartin

    (@saulmartin)

    6 years, 1 month ago

    Same, all working now. Must have been an issue Paypal’s end.

    Thread Starter rimmer100

    (@rimmer100)

    6 years, 1 month ago

    Yes sorted here, did any of you use tshost for Web hosting? As they finally admitted after a week of me chasing it was an issue at their end over the weekend.

    Thread Starter rimmer100

    (@rimmer100)

    6 years, 1 month ago

    All sorted.

    forgetme

    (@forgetme)

    5 years, 10 months ago

    I had the same issue and I believe I have located the root cause. If you have yours go down again then I recommend seeing if your issue matches my post and then see the referenced Github pull request for the changes I made to the bundle.pem certificate to resolve this issue.

    https://wordpress.org/support/topic/paypal-not-working-curl-error-60-peers-certificate-issuer/#post-13500869

Viewing 12 replies - 1 through 12 (of 12 total)

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