Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter kuldeepsinghpop

    (@kuldeepsinghpop)

    @ihereira
    @paulostp
    @hegenberg

    Any one available to help me please?

    Plugin Support anastas10s

    (@anastas10s)

    Hi there @kuldeepsinghpop 👋

    An error occurred while connecting to the server. Please try again.

    there is nothing in error log and the payment not processing

    Per the screenshot you are sharing here, it appears that a payment method is required.

    Feel free to go ahead with making sure the plugin is fully set up and configured, as detailed here (direct link).

    For testing things out, before going live, there is also the test mode -detailed here.

    If the issue persists, upon having the plugin fully set up and configured, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter kuldeepsinghpop

    (@kuldeepsinghpop)

    Hi @anastas10s thanks for response all setup properly please have a look System Report

    
    ### WordPress Environment ###
    
    WC Version: 6.9.3
    REST API Version: ✔ 6.9.3
    WC Blocks Version: ✔ 8.3.2
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 205 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.23
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.17-MariaDB-1:10.5.17+maria~ubu2004
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.9.3
    WC Database Prefix: www_
    Total Database Size: 81.49MB
    Database Data Size: 56.11MB
    Database Index Size: 25.38MB
    www_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
    www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ced_wgei_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ced_wgei_shipping_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_actionscheduler_actions: Data: 9.02MB + Index: 4.81MB + Engine InnoDB
    www_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_logs: Data: 3.38MB + Index: 3.02MB + Engine InnoDB
    www_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_carbeth_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_comments: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
    www_dgwt_wcas_index: Data: 0.28MB + Index: 0.02MB + Engine InnoDB
    www_dgwt_wcas_invindex_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_dgwt_wcas_invindex_doclist: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
    www_dgwt_wcas_invindex_wordlist: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
    www_dgwt_wcas_tax_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_dgwt_wcas_var_index: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ig_actions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    www_ig_blocked_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ig_campaigns: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_ig_contactmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_ig_contacts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_ig_contacts_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_ig_contact_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_ig_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ig_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ig_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_ig_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ig_lists_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_ig_mailing_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_ig_queue: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    www_ig_sending_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ig_temp_import: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ig_unsubscribe_feedback: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ig_wc_cart: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    www_ig_wc_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_ig_workflows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_ig_workflows_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_options: Data: 3.23MB + Index: 0.25MB + Engine InnoDB
    www_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_postmeta: Data: 28.56MB + Index: 9.97MB + Engine InnoDB
    www_posts: Data: 4.52MB + Index: 0.81MB + Engine InnoDB
    www_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    www_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_term_relationships: Data: 1.50MB + Index: 0.27MB + Engine InnoDB
    www_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    www_usermeta: Data: 0.28MB + Index: 0.09MB + Engine InnoDB
    www_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    www_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    www_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_product_attributes_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
    www_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wc_product_meta_lookup: Data: 0.14MB + Index: 0.30MB + Engine InnoDB
    www_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wof_lite_optins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_yoast_indexable: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    www_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 98
    acf-field-group: 17
    attachment: 3066
    bsf-sidebar: 1
    cookielawinfo: 6
    custom_css: 1
    cwginstocknotifier: 7
    fpf_fields: 1
    gift_card: 1
    giftcard: 3
    global_product_addon: 1
    nav_menu_item: 68
    page: 11
    post: 6
    product: 712
    revision: 601
    shop_coupon: 2
    shop_order: 111
    shop_order_refund: 6
    wof_lite_wheel: 1
    wp_global_styles: 1
    wpmm_theme: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (18) ###
    
    Advanced Custom Fields PRO: by Delicious Brains – 5.10.2
    FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.20.2
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 3.0
    Breadcrumb NavXT: by John Havlik – 7.1.0
    GDPR Cookie Consent: by WebToffee – 2.1.3
    FileBird: by Ninja Team – 4.9.9.1
    JS Archive List Widget: by Miguel Angel Useche Castro – 5.0.1
    SVG Support: by Benbodhi – 2.5.1
    Product Gallery Slider for WooCommerce: by codeixer – 2.2.5
    WooCommerce Stripe Gateway: by WooCommerce – 6.7.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.14
    WooCommerce Product Add-ons: by WooCommerce – 4.5.0
    WOOF - WooCommerce Products Filter: by realmag777 – 2.2.5.1
    WooCommerce - ShipStation Integration: by WooCommerce – 4.2.0
    WooCommerce: by Automattic – 6.9.3
    WooCommerce Conditional Shipping (formerly WooShip): by RightPress – 1.3.5
    WP Optin Wheel: by StudioWombat – 1.3.6
    Smush: by WPMU DEV – 3.11.1
    
    ### Inactive Plugins (8) ###
    
    Advanced Product Fields for WooCommerce: by StudioWombat – 1.5.3
    All-in-One WP Migration: by ServMask – 7.65
    Flexible Product Fields: by WP Desk – 2.2.4
    Google Shopping Integration for WooCommerce: by CedCommerce – 1.0.0
    Quantity Discounts & Pricing For Woocommerce: by Plugify – 4.0.2
    Ultimate Gift Cards For WooCommerce: by WP Swings – 2.4.5
    WooCommerce Bulk Discount: by Rene Puchinger – 3.0
    WP File Manager: by mndpsingh287 – 7.1.6
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #136 - /shop/
    Basket: #137 - /cart/
    Checkout: #138 - /checkout/
    My account: #139 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: 
    Version: (update to version 0 is available)
    Author URL: 
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: carbeth/woocommerce/archive-product.php
    carbeth/woocommerce/cart/cart-item-data.php
    carbeth/woocommerce/cart/cart-totals.php
    carbeth/woocommerce/cart/cart.php
    carbeth/woocommerce/checkout/cart-errors.php
    carbeth/woocommerce/checkout/form-billing.php
    carbeth/woocommerce/checkout/form-checkout.php
    carbeth/woocommerce/checkout/form-coupon.php
    carbeth/woocommerce/checkout/form-login.php
    carbeth/woocommerce/checkout/form-pay.php
    carbeth/woocommerce/checkout/form-shipping.php
    carbeth/woocommerce/checkout/order-receipt.php
    carbeth/woocommerce/checkout/payment-method.php
    carbeth/woocommerce/checkout/payment.php
    carbeth/woocommerce/checkout/review-order.php
    carbeth/woocommerce/checkout/terms.php
    carbeth/woocommerce/checkout/thankyou.php
    carbeth/woocommerce/content-single-product.php
    carbeth/woocommerce/global/quantity-input.php
    carbeth/woocommerce/loop/orderby.php
    carbeth/woocommerce/order/form-tracking.php version 3.6.0 is out of date. The core version is 6.5.0
    carbeth/woocommerce/order/order-again.php
    carbeth/woocommerce/order/order-details-customer.php
    carbeth/woocommerce/order/order-details-item.php
    carbeth/woocommerce/order/order-details.php
    carbeth/woocommerce/order/order-downloads.php
    carbeth/woocommerce/order/tracking.php
    carbeth/woocommerce/single-product/add-to-cart/simple.php
    carbeth/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    carbeth/woocommerce/single-product/price.php
    carbeth/woocommerce/single-product/product-image.php
    carbeth/woocommerce/single-product/related.php
    carbeth/woocommerce/single-product/short-description.php
    carbeth/woocommerce/single-product/title.php
    carbeth/woocommerce/single-product.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-09-24 10:48:38 +00:00
    Options: ✔
    Notes: 98
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 12,174
    Oldest: 2022-08-23 16:38:38 +0000
    Newest: 2022-09-23 15:54:43 +0000
    
    Pending: 3
    Oldest: 2022-09-23 15:59:43 +0000
    Newest: 2022-09-24 10:27:10 +0000
    
    ### Status report information ###
    
    Generated at: 2022-09-23 15:58:03 +00:00
    
    Thread Starter kuldeepsinghpop

    (@kuldeepsinghpop)

    now updated please review

    Saif

    (@babylon1999)

    Hello @kuldeepsinghpop,

    I can see you have some outdated templated, here’s a guide that can help you update them: https://woocommerce.com/document/fix-outdated-templates-woocommerce/

    Also, can you please do a full plugin/theme conflict test by switching to the storefront theme and disabling all plugins except WooCommerce and the Stripe Gateway?

    You can check this guide to learn more about conflict testing: https://woocommerce.com/document/how-to-test-for-conflicts/

    Please share with us your findings. 🙂

    Thread Starter kuldeepsinghpop

    (@kuldeepsinghpop)

    now it shows this error : https://prnt.sc/V4Imiqq7XIZ-

    Saif

    (@babylon1999)

    Hi again!

    now it shows this error : https://prnt.sc/V4Imiqq7XIZ-

    Can you please go to WP Admin > Payments > Settings > Advance settings and disable the early access feature?

    Screenshot: https://i.imgur.com/Ebcw20i.png

    Also, did you make the conflict test mentioned above? If yes, which plugin/theme was causing the problem? 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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