“An error occurred while connecting to the REST API” and 502 error?

  • Resolved joycegrace

    (@joycegrace)


    4 years, 3 months ago

    Hi, I’m also getting this error.

    I get the error message after clicking “regenerate all” and waiting a few minutes.

    I have enabled debugging and a log. Here is what I got, but only after clicking around a bit to find stuff (nothing seems related to this issue):

    [27-Dec-2019 04:29:24 UTC] auditor:scan=fingerprint {"blog_id":1,"kind":"wp-core","name":"wp-includes","slug":"wp-includes","ver":"5.3.2","sig":"v1:d80eb76406db22a7950537a3597560826b22e4044276f5f1036bc77f9492a2b6"}
[27-Dec-2019 04:29:25 UTC] auditor:scan=fingerprint {"blog_id":1,"kind":"wp-core","name":"wp-admin","slug":"wp-admin","ver":"5.3.2","sig":"v1:08cc10a8bd794092fb44bffd7e96aadfc8a0f7ed55fd712011c5c1ad2ca3d04d"}
[27-Dec-2019 04:30:08 UTC] PHP Notice:  genesis_footer_creds_text is <strong>deprecated</strong> since version 3.1.0! Use genesis_pre_get_option_footer_text instead. This filter is no longer supported. You can now modify your footer text using the Theme Settings. in /nas/content/live/installname/wp-includes/functions.php on line 4924
[27-Dec-2019 04:30:10 UTC] PHP Notice:  Undefined variable: verToAppend in /nas/content/live/installname/wp-content/plugins/wp-asset-clean-up/templates/meta-box-loaded-assets/_asset-style-single-row/_source.php on line 64
[27-Dec-2019 04:30:10 UTC] PHP Notice:  Undefined variable: verToAppend in /nas/content/live/installname/wp-content/plugins/wp-asset-clean-up/templates/meta-box-loaded-assets/_asset-script-single-row/_source.php on line 41
[27-Dec-2019 04:32:40 UTC] PHP Notice:  Trying to get property 'post_title' of non-object in /nas/content/live/installname/wp-content/plugins/simple-share-buttons-adder/php/class-buttons.php on line 297
[27-Dec-2019 04:32:40 UTC] PHP Notice:  genesis_footer_creds_text is <strong>deprecated</strong> since version 3.1.0! Use genesis_pre_get_option_footer_text instead. This filter is no longer supported. You can now modify your footer text using the Theme Settings. in /nas/content/live/installname/wp-includes/functions.php on line 4924

    Screenshot of the Chrome Console: https://cloudup.com/cUBtFK6u_Ec

    Apparently hitting a 502 error?

    Text of the Console messages after getting the error message from your plugin:

    JQMIGRATE: Migrate is installed, version 1.4.1
load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,jquery-ui-core,utils,underscore,wp-util&ver=5.3.2:8 

Failed to load resource: the server responded with a status of 502 ()
paths:1

    This is a development site on WP Engine, designed to mimic ‘live’ sites (i.e. not their legacy staging sites).

    Plugins, themes and WP are all up to date.

    I do have an optimization plugin installed, but I checked to ensure REST API is not turned off.

    See screenshots to show they are not turning off REST API:
    https://cloudup.com/chz1Tb25QJY (WP Disable)
    https://cloudup.com/cL5AwsRi9eM (Asset Clean Up)

    Can you help? This seems like a promising plugin (I looked… most others have some very very bad and scary reviews, which deterred me, until I found this one). Anyway, I’m really hoping it can work!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    4 years, 3 months ago

    Hi @joycegrace,

    Thank you for your message. I will try to help you.

    Can you send screenshots from the Network tab in Dev Tools? This is described in the FAQ. Unfortunately, I do not have access to your site, so I need to know the error that occurs.

    Thread Starter joycegrace

    (@joycegrace)

    4 years, 3 months ago

    It didn’t really show much: https://cloudup.com/c_z4I8_4zeF

    XHR filter showed no difference.

    Can I send you access to the site privately somehow?

    We use Cloudflare, would that mean we can’t use this plugin then?

    • This reply was modified 4 years, 3 months ago by joycegrace.
    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    4 years, 3 months ago

    Yes, you can send.

    Thread Starter joycegrace

    (@joycegrace)

    4 years, 3 months ago

    Hi Mateusz, I checked your FAQ on how to get support again, and I didn’t see any contact info. I also don’t see a website on your profile or on the plugin description. Can you let me know how you would like me to send this information privately?

    If I missed it I am sorry. I realize you would like people to read your content and instructions very carefully before you will help, but I want you to know I did try, and it is not that easy to figure out all these things when there is a lot to sift through.

    Also, before we get to that, can you confirm that your plugin will work with Cloudflare enabled on our live site? Though the errors I was getting were not on a site routed through Cloudflare.

    Thanks

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    4 years, 2 months ago

    On my profile page at WordPress.org you will find URL of my website. On this page you will find my email address.

    I can not confirm that it will work with the Cloudflare function – we will check it 😉 Unfortunately, I did not have the opportunity to test it before.

Viewing 5 replies - 1 through 5 (of 5 total)
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