Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » An error occurred while calling the PayPal API.

  • Resolved Stephen S

    (@ssuess)


    Any time we try to place an order for a Subscription product, paypal payment fails with the above error. Simple products work fine. Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • I found an old thread that mentioned the need to enable “Reference Transactions” on our paypal account. So I have asked paypal to do that first, and I will report back if that fixes this problem. Thanks!

    Plugin Support Julia Amosova

    (@jamosova)

    Automattic Happiness Engineer

    Hi @ssuess,

    We are happy to help.

    I found an old thread that mentioned the need to enable “Reference Transactions” on our paypal account. So I have asked paypal to do that first, and I will report back if that fixes this problem. Thanks!

    If enabling Reference Transactions won’t fix the issue, please open a ticket with us so that we could take a look at it for you in details?

    https://woocommerce.com/my-account/create-a-ticket/

    When you open a ticket, please post the ticket number here so we could find it in our system and help you further there.

    Thank you!

    Plugin Support Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @ssuess,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Sorry I got sidetracked. While getting the reference transactions turned on did in fact solve that problem, we eventually had to abandon this plugin due to its interference with our address collection, as user addresses were coming up blank in orders. Thanks for your replies.

Viewing 4 replies - 1 through 4 (of 4 total)
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