Support » Plugin: WooCommerce Square » An error occurred, please try again or try an alternate form of payment

  • Resolved sagraphics

    (@sagraphics)


    Hi – we are having difficulties taking payments through Square. It always produces the error “An error occurred, please try again or try an alternate form of payment”.

    I have tried in Sandbox mode and it works perfectly, but not when I switch to production.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    Hi @sagraphics,

    we are having difficulties taking payments through Square. It always produces the error “An error occurred, please try again or try an alternate form of payment”.

    I’m sorry to see you’re encountering an error when processing payments with Square. I’d first like to ask you to take a look at the linked section of the support article below, can you confirm your site meets all of these requirements and is configured properly?

    https://docs.woocommerce.com/document/woocommerce-square/#section-44

    If so, please head over to WooCommerce > Settings > Square and select “Enable Logging”. Once you’ve done this test your transaction again, you should then head over to WooCommerce > Status > Logs, to find the log generated for the transaction. Please share the contents of that log in your reply so we can review it for you.

    Thread Starter sagraphics

    (@sagraphics)

    All configuration looks as it should be. The store is located in the UK and the default currency (we do use multicurrency but checkout is always defaulted to Pound Sterling).

    08-03-2021 @ 10:10:14 - Request
    Request
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    08-03-2021 @ 10:10:14 - Response
    Response
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    08-03-2021 @ 10:10:24 - Request
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    08-03-2021 @ 10:10:24 - Response
    Response
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    08-03-2021 @ 10:13:25 - Request
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    08-03-2021 @ 10:13:25 - Response
    Response
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    08-03-2021 @ 10:14:00 - Request
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    08-03-2021 @ 10:14:00 - Response
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    08-03-2021 @ 10:15:26 - Request
    Request
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    08-03-2021 @ 10:15:26 - Response
    Response
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    08-03-2021 @ 10:22:56 - Request
    Request
    method:
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    08-03-2021 @ 10:22:56 - Response
    Response
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    08-03-2021 @ 10:23:13 - Request
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    08-03-2021 @ 10:23:13 - Response
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    08-03-2021 @ 10:24:22 - Request
    Request
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    (
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    08-03-2021 @ 10:24:22 - Response
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    08-03-2021 @ 10:39:44 - Request
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    08-03-2021 @ 10:39:44 - Response
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    Thread Starter sagraphics

    (@sagraphics)

    08-04-2021 @ 10:58:46 – Request
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    08-04-2021 @ 10:58:46 – Response
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    Thread Starter sagraphics

    (@sagraphics)

    08-03-2021 @ 10:31:17 – 3D Secure Verification Token is missing
    08-03-2021 @ 10:37:43 – 3D Secure Verification Token is missing
    08-03-2021 @ 10:37:44 – Square.js Response:
    Array
    (
    [0] => Array
    (
    [type] => UNAUTHORIZED
    [message] => Request not authorized.
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    )

    Zach H

    (@zhollenbeak)

    Hi @sagraphics

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

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