Title: An error occurred
Last modified: August 31, 2016

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# An error occurred

 *  Resolved [DoebankDesigns](https://wordpress.org/support/users/doebankdesigns/)
 * (@doebankdesigns)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/an-error-occurred-3/)
 * I’ve had no trouble with this plugin on other sites, but for some reason on the
   site I’m trying it on now, I go through the whole process, and I get a generic
   error message: “An error occurred.”
 * [https://wordpress.org/plugins/favicon-by-realfavicongenerator/](https://wordpress.org/plugins/favicon-by-realfavicongenerator/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Thread Starter [DoebankDesigns](https://wordpress.org/support/users/doebankdesigns/)
 * (@doebankdesigns)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/an-error-occurred-3/#post-7150859)
 * I just tried it on another site. Same problem.
 *  Plugin Author [phbernard](https://wordpress.org/support/users/phbernard/)
 * (@phbernard)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/an-error-occurred-3/#post-7150978)
 * Not good 🙁
 * Can you access your error log? It likely contains more infirmation about the 
   issue.
 *  Thread Starter [DoebankDesigns](https://wordpress.org/support/users/doebankdesigns/)
 * (@doebankdesigns)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/an-error-occurred-3/#post-7151123)
 * Okay, I have the error logs, but I don’t know what i’m looking for.
 *  Plugin Author [phbernard](https://wordpress.org/support/users/phbernard/)
 * (@phbernard)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/an-error-occurred-3/#post-7151137)
 * Great! My time to work 🙂
 * The logs are probably too verbose to be copied/paste here, plus they may contain
   details you don’t want to disclose here.
 * Could you mail them to me at [contact@realfavicongenerator.net](https://wordpress.org/support/topic/an-error-occurred-3/contact@realfavicongenerator.net?output_format=md)?
   Let me know if you don’t want to do this (again, they may contain sensitive stuff)
   and we will find another way.
 *  Plugin Author [phbernard](https://wordpress.org/support/users/phbernard/)
 * (@phbernard)
 * [10 years ago](https://wordpress.org/support/topic/an-error-occurred-3/#post-7151178)
 * Hi there,
 * Any news about this issue?
 *  Thread Starter [DoebankDesigns](https://wordpress.org/support/users/doebankdesigns/)
 * (@doebankdesigns)
 * [10 years ago](https://wordpress.org/support/topic/an-error-occurred-3/#post-7151179)
 * Sorry, I’ve uninstalled the plugin on all my sites now that I can add the site
   icons through the customizer. That works well enough for me.
 *  Plugin Author [phbernard](https://wordpress.org/support/users/phbernard/)
 * (@phbernard)
 * [10 years ago](https://wordpress.org/support/topic/an-error-occurred-3/#post-7151180)
 * Okay, I understand. Sorry the plugin failed you 🙁

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘An error occurred’ is closed to new replies.

 * ![](https://ps.w.org/favicon-by-realfavicongenerator/assets/icon-256x256.png?
   rev=972314)
 * [Favicon by RealFaviconGenerator](https://wordpress.org/plugins/favicon-by-realfavicongenerator/)
 * [Support Threads](https://wordpress.org/support/plugin/favicon-by-realfavicongenerator/)
 * [Active Topics](https://wordpress.org/support/plugin/favicon-by-realfavicongenerator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/favicon-by-realfavicongenerator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/favicon-by-realfavicongenerator/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [phbernard](https://wordpress.org/support/users/phbernard/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/an-error-occurred-3/#post-7151180)
 * Status: resolved