Title: An error occured
Last modified: July 23, 2022

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# An error occured

 *  Resolved [marocweb](https://wordpress.org/support/users/marocweb/)
 * (@marocweb)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/an-error-occured-8/)
 * Hi,
    Great plugin I exported my orders. I tested the import of 1500 commands 
   locally and everything is ok. When I do the same import on a remote server I 
   always get this error after the file import has started “An error occured” and
   this even if I reduce the number of commands during the export. An idea ? Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/an-error-occured-8/#post-15859234)
 * Hi [@marocweb](https://wordpress.org/support/users/marocweb/),
 * Greeting from WebToffee
 * The issue you are facing with the import might be because of the server timeout
   during the import. Can you please try reducing the import batch count value in
   the plugin settings to a lower value and increase the execution timeout value
   and try again? By default, the import batch count value will be 10. Please set
   the value to 10 or a lesser value like 5 or 2 and try again.
 *  Thread Starter [marocweb](https://wordpress.org/support/users/marocweb/)
 * (@marocweb)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/an-error-occured-8/#post-15872894)
 * Hi,
 * I was able to successfully import the orders.
 * Maybe a connection problem. I had already increased the execution timeout value.
 * I changed the name of the import file to something simpler, without numbers (
   ex: my-file.csv) and everything went well.
 * Again, great plugin.Thanks.`
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/an-error-occured-8/#post-15876886)
 * Hi [@marocweb](https://wordpress.org/support/users/marocweb/),
 * Glad to hear that the import was successful.
 * If you like the plugin and support, please [leave us a review here](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/reviews/#new-post).
   It would really help us spread the word. Thanks in advance!
 * Please do not hesitate to contact us again if you have any queries or issues.
   We are always here to help you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘An error occured’ is closed to new replies.

 * ![](https://ps.w.org/order-import-export-for-woocommerce/assets/icon-256x256.
   gif?rev=3133964)
 * [Order Export & Order Import for WooCommerce](https://wordpress.org/plugins/order-import-export-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/order-import-export-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/an-error-occured-8/#post-15876886)
 * Status: resolved