Support » Plugin: Compress JPEG & PNG images » An email has been sent with a link to activate your account

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author TinyPNG

    (@tinypng)

    Hi,

    There is indeed an issue introduced with version 3.1 of the plugin, which does not show the button to change the API key when it is in the process of activating by email.

    There are 2 workarounds:

    1. You can possibly go to /wp-admin/options.php and change the value of tinypng_api_key. Either make it empty or add another key.

    2. You can temporarily downgrade to version 3.0 which has a button to change the API key during activation.

    Sorry for this issue, we will release an updated plugin quite soon to fix this issue.

    Thread Starter semperaye

    (@semperaye)

    Hi. There was no tinypng_api_key in the /wp-admin/options.php folder

    Plugin Author TinyPNG

    (@tinypng)

    Hi Semperaye,

    It’s very strange you don’t see a tinypng_api_key in /wp-admin/options.php. It should be there.

    Anyway, what you can do is maybe downgrade to version 3.0 of the plugin or if that won’t help please hold tight. We will be releasing an updated plugin in a couple of weeks time to fix the issue you are experiencing.

    Thread Starter semperaye

    (@semperaye)

    Not sure where to find version 3, I’ll just hang in there since the site will still be under development for another month or so anyway. Thanks!

    I also cannot find a place to enter my key. This still appears to be an issue. I have a link on the settings screen that says “Please register or provide an API key to start compressing images.” but when you click it, it just reloads the same screen. There is no tinypng_api_key entry in the options.php file for me either and I don’t see a way to downgrade to an older version.

    Thread Starter semperaye

    (@semperaye)

    I never solved it…still waiting for v3 lol

    Plugin Author TinyPNG

    (@tinypng)

    Hi @semperaye and @jenwhitedesign

    Could you try downloading an older version and installing this to see if it works for you? You can find all previous versions at the bottom of the following page: https://wordpress.org/plugins/tiny-compress-images/advanced/

    Let us know if it works!

    This didn’t work for me. I tried multiple versions all the way back to the original, and when you click “Please register or provide an API key to start compressing images.” there is a place that says “Tinify account” where it looks like there should be some fields, but there are none there. I tried in Chrome and Firefox. So this plugin is effectively useless at this point and I’ll have to find something else if it’s not going to be fixed, which seems to be the case considering people have been waiting months for a proper solution. It’s too bad, I really liked it when it worked!

    Plugin Author TinyPNG

    (@tinypng)

    Hi @semperaye and @jenwhitedesign,

    Could you please send us an email to support@tinypng.com and a developer will assist you.

    Thread Starter semperaye

    (@semperaye)

    UPDATE: The issue seemed to have resolved its self, at least for me anyway.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘An email has been sent with a link to activate your account’ is closed to new replies.