Support » Plugin: PressForward » Amplify and others don”t work

  • Hello,
    I have pressforward in two different wordpress blog. But in one of them, Pressforward have issues. If I click on amplify, nothing happen.I don’t have the entire PressForward Toolbar. It doesn’t look like the other, it is lighter. have the latest version in both cases, so I don’t understand what is wrong. I have reinstall pressforward, nothing changed.

    How can I repare pressforward ? I have wordpress Version 5.7.2 version for the one which doesn’t work and WordPress 5.4.6 for the other.

    Please help me, I have no more idea to fix this problem !

    Marie

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Boone Gorges

    (@boonebgorges)

    Hello – Sorry to hear you’re having problems.

    Can you please share the version of PressForward you are using on each site?

    To help debug the issue on the site where you’re having problems, open your browser’s debug console (see https://documentation.concretecms.org/tutorials/how-open-browser-console-view-errors) and click the Amplify button. Do you see errors? What are they?

    > I don’t have the entire PressForward Toolbar. It doesn’t look like the other, it is lighter.

    I’m unsure what this means. Can you share screenshots for comparison?

    Thread Starter marielavie

    (@marielavie)

    Hello,

    It is the version 5.2.6
    When i Do the debug console, i don’t see anything when I click amplify button

    This is what I see, and when I click, nothing happen
    http://veilleenvers.marielavie.com/bug-sur-pressforward/

    Plugin Author Boone Gorges

    (@boonebgorges)

    Thank you for the screenshot. It looks like the PressForward JS and CSS assets from a previous version might be cached improperly in your browser. Are you able to test on a different machine, or a new browser? Or perhaps you could clear your browser’s cache, or test in an Incognito/Private window.

    Thread Starter marielavie

    (@marielavie)

    It is the same thing with firefox (now I am on Chrome)

    Thread Starter marielavie

    (@marielavie)

    Do you have an idea how to fix the problem ?

    Plugin Author Boone Gorges

    (@boonebgorges)

    I’ve been unable to reproduce the problem. It appears that you may be loading old versions of the JavaScript and CSS files. You could try deleting the PressForward plugin and reinstalling it.

    Thread Starter marielavie

    (@marielavie)

    I did it but when I reinstall it, it seems that it remember everything. I don’t know how to reinstall it from scratch.

    If I click on anything in press forward, nothing happen

    I am experiencing the same issue and have been unable to use the plugin for the last couple of weeks now.

    Plugin Author Boone Gorges

    (@boonebgorges)

    @efc8d Any information you can provide about your setup, including browser and plugin/WP info, along with any debugging information requested above, would be helpful.

    So we are no longer able to preview articles, nominate or amplify them. When navigating to the All Content tab, the articles appear but title links are cut off when going to a third line and selecting those links or any buttons result in nothing happening. When selecting nominate, it looks to like it will process the request but when we navigate to the nominated section, none of the new articles appear. In fact the last date that we successfully nominated content was July 19. Also, the visual formatting does appear off.

    We have tried in Chrome and Safari also using as a private browser, and have cleared browser and site caches. No errors seem to appear in the console. We have also tried to reinstall the plugin as suggested above, but no luck.

    Running WordPress 5.8
    PressForward 5.2.6
    PHP 7.4.21

    Thread Starter marielavie

    (@marielavie)

    I Have also WordPress 5.8
    Php 7.4
    my theme is cleanblog
    Pressforward Version 5.2.6

    Plugin Author Boone Gorges

    (@boonebgorges)

    Sorry to hear that you’re both having problems, but I’m unable to reproduce this in any browser/WP combination that I’ve tried. The symptoms suggest that there are JS errors – though you report that your console shows none – or there are JS files missing altogether. Perhaps you could check the Network tab to see you’re getting 40x or 50x errors for any PressForward-linked files?

    mickelj

    (@mickelj)

    I will echo the exact problems stated by the previous posters. We have issues on both WP 5.8.1 and 5.7.3. I have disabled all plugins except PressForward with no change. I have deleted and re-added the PF plugin, as well with no change. There are no JS errors in the console on load, and no errors appear when events are triggered. JQuery issue?

    mickelj

    (@mickelj)

    As a follow-up to my previous message, I enabled the JS/CSS debugging in wp_config.php with…

    define( ‘SCRIPT_DEBUG’, true );

    …and the problem is fixed. To me, this seems to point to something in the newer versions of jQuery that WP has been using that doesn’t jive with your code. Hope that helps in the debug process!

    Plugin Author Boone Gorges

    (@boonebgorges)

    Thanks to all for your patience. @mickelj Your diagnosis is correct – there was a problem in the way that certain assets were built in the most recent release. I’ve fixed this for 5.2.7.

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘Amplify and others don”t work’ is closed to new replies.