Support » Fixing WordPress » American Express advert instead of toolbar in Dashboard!

  • Resolved Fitshase


    I have 2 different WordPress sites set up in my webspace and I have just added a third. However, I seem to have a slight problem.

    I’m using the Chrome browser and this problem only occurs on one instance of the Dashboard (the last site added).

    When I load up the Dashboard and click on Posts\New Post, it opens fine but instead of the toolbar for the post, I seem to have some sort of American Express advert (Click to view screenshot).

    If I open the Dashboard in Internet Explorer it displays fine. If I open my other 2 sites in either Chrome or IE they display fine, it’s just this site.

    I’ve deleted the entire thing including all of the tables from the SQL database and started from scratch by downloading the install from site.

    If I click on the Text tab, that toolbar displays OK. But if I click back to Visual, it’s the American Express thing again!

    Can anyone help?

Viewing 6 replies - 1 through 6 (of 6 total)
  • WPyogi


    Forum Moderator

    Have you checked whether your site has been hacked:


    Just checked and all is OK. Like I mention in the post, it is only specific to this one site and only specific to Google Chrome browser. It displays fine in Internet Explorer.

    It just has me stumped as it is the dashboard for that one site and my other sites in the same webspace are all using the same WordPress version and don’t experience this problem.

    I should add, the toolbar buttons are there just the images of the buttons are American Express instead. I can click the buttons (bold, italic, etc) and they work.



    Forum Moderator

    There are browser addons that can add ads – but it looks different from how those typically look. Still you could check your Chrome install for that kind of thing.

    Then try deactivating your plugins and resetting the plugins folder (using FTP change the name on the plugins folder to pluginsHOLD) and switching to the default theme.

    No plugins installed yet on the WordPress site.

    Never thought to check Chrome – will try now. Strange it would only affect that WordPress site though and not the others which display fine in Chrome.

    That seems to have done the trick, thanks WPyogi.

    I’ve cleared all of the browser history, cache, etc., and restarted the browser up. Logged in and all is well.

    Very strange!

    Happy to be sorted though. Thanks for your pointers.

Viewing 6 replies - 1 through 6 (of 6 total)
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