Title: Amazon Quantity not linking
Last modified: July 2, 2018

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# Amazon Quantity not linking

 *  Resolved [karenlg](https://wordpress.org/support/users/karenlg/)
 * (@karenlg)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/amazon-quantity-not-linking/)
 * Hey we are having trouble with a few products that are linked to the store and
   their quantity. A few of the products are saying they are out of stock on our
   store but somehow we are selling them on Amazon. What can we do to fix this?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [WP Lab Support](https://wordpress.org/support/users/wp-lab-support/)
 * (@wp-lab-support)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/amazon-quantity-not-linking/#post-10455644)
 * Hello [@karenlg](https://wordpress.org/support/users/karenlg/).
 * I am happy to help.
 * Considering you are contacting us through this forum, I assume you are using 
   WP-Lister Lite for Amazon which does not include automatic stock updates when
   sales take place, this means you have to manually update stock when sales take
   place when using Lite.
 * If you are using Pro, you should submit a ticket: [https://www.wplab.com/request-support/](https://www.wplab.com/request-support/)
   and provide us with details as to what is going on (or a link to this forum post),
   your dashboard URL, admin login credentials, and a sample SKU to examine that
   is over selling on Amazon.
 * Kind regards,
    John
 *  Thread Starter [karenlg](https://wordpress.org/support/users/karenlg/)
 * (@karenlg)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/amazon-quantity-not-linking/#post-10456107)
 * Hey,
    I heard from yall really quick. And purchased the Plugin thank you.
 * I have a question about printing from the Amazon and eBay Pro plugin. Could you
   tell me how I can do this?
 *  Plugin Support [msantamaria](https://wordpress.org/support/users/msantamaria/)
 * (@msantamaria)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/amazon-quantity-not-linking/#post-10456400)
 * Hi [@karenlg](https://wordpress.org/support/users/karenlg/),
 * Please check your inbox.
 * We already replied to you regarding the same question. 🙂
 * Kind regards,
 * Menchie
    WP Lab Support
 *  Thread Starter [karenlg](https://wordpress.org/support/users/karenlg/)
 * (@karenlg)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/amazon-quantity-not-linking/#post-10456454)
 * Great Thank you so much. One more thing. When we did that the Amazon Orders are
   coming over but it is only showing the SKU on the invoice and not the Product
   name. How can I have both show?
 * Also, the customer notes are not coming over. How can I make this happen?
    -  This reply was modified 7 years, 10 months ago by [karenlg](https://wordpress.org/support/users/karenlg/).
 *  Plugin Support [WP Lab Support](https://wordpress.org/support/users/wp-lab-support/)
 * (@wp-lab-support)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/amazon-quantity-not-linking/#post-10457990)
 * In order for all of the product details to show, the items that are created in
   the order must exist in WP-Lister’s database (Ie. the listings page of WP-Lister).
   If the products don’t exist in WP-Lister, there is no way for WP-Lister to know
   which WC product to reference for those details such as the product title.
 * You can get listings into WP-Lister by either listing WC items to Amazon via 
   WP-Lister, or [importing listings from Amazon to WC/WP-Lister](https://docs.wplab.com/article/87-import-products-from-amazon).
 * In regards to the customer notes, as long as that message is part of the order
   details returned by the API, this shouldn’t be a problem – just send us a link
   to an example order on your site where you know the customer entered a note along
   with your dashboard URL and admin login credentials and we can have a look into
   this. You should send these details to us in a support ticket here: [Support Form](https://www.wplab.com/request-support/)
 * Kind regards,
    John
 *  Thread Starter [karenlg](https://wordpress.org/support/users/karenlg/)
 * (@karenlg)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/amazon-quantity-not-linking/#post-10458956)
 * Just sent it. Thank you for all your help you guys are awesome.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Amazon Quantity not linking’ is closed to new replies.

 * ![](https://ps.w.org/wp-lister-for-amazon/assets/icon-256x256.png?rev=2160056)
 * [WP-Lister Lite for Amazon](https://wordpress.org/plugins/wp-lister-for-amazon/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-lister-for-amazon/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-lister-for-amazon/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-lister-for-amazon/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-lister-for-amazon/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-lister-for-amazon/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [karenlg](https://wordpress.org/support/users/karenlg/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/amazon-quantity-not-linking/#post-10458956)
 * Status: resolved