Title: Amazon Pay Remove Adresses Last modified: April 13, 2020 --- # Amazon Pay Remove Adresses * Resolved [MalgorsTV](https://wordpress.org/support/users/malgorstv/) * (@malgorstv) * [6 years, 1 month ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/) * We use Amazon Pay and when a customer wanna do a order with it then Amazon Pay Remove the Adresses. * Log: * ``` 04-13-2020 @ 02:31:44 - WC_Amazon_Payments_Advanced_API::request - GET: https://mws-eu.amazonservices.com/OffAmazonPayments/2013-01-01/?AWSAccessKeyId=AKIAIMH6I24R637KBZFA&Action=GetOrderReferenceDetails&AddressConsentToken=Atza%7CIwEBICNx9shmG9X3IrcJ0goaH32WmXyEiVrMIOqLUgeGUqJZCMYRwAoLDE4klWN3S0oZlU5cYZTZt3w4FxWwwTvRay9LrIV7KeQwJdwMRw1Cp2ASHT9bwI11uhlMS9RlToj6F0sw97FY5rPK2PSf6lxsBi71XxE3i3joTtiHGGciZb5awsAn_ZxE6-K2p2By702jdWd5ZwvMS2P2bpxcxwmLmt1wbbP59MVDCG6G7jiY1CfmcKPStVkqdIJc7rBVrZBn9n7ofAUMaPbP799pYgnJbvrmz0t8atHD2kYVQAr3YRfwMT-xxwmSe2okBjG9KzxaaLUhdZMpss562GOtzy1O0-umdm4dAjJZ0BWq_9rJg2ehE3MHr-ZRmYFiuq1388CZvWtv1OiZfy6x_hxQCYP5wo_sctrLTYEDtcSGYIqpqCSfwnxpFcBCLQPdiL4LN0kAkOittwHp_vUaVcJwtFp7daz7ZMD2Xafqmq9brU1QIV-Rqyy_FXdMhj-juwK2ZLYdswoxtnIgV76UvQFqgK-s2WqKJbcg6xqMxQOM8c1acvOR6g&AmazonOrderReferenceId=P02-1367600-0162052&SellerId=A2Y8J39HOYNBZJ&SignatureMethod=HmacSHA256&SignatureVersion=2&Timestamp=2020-04-13T00%3A31%3A44Z&Signature=%2FNQvaKycM2nga9%2BVAyBw7vu%2BQDcIh57SeIHNfYdHBTA%3D 04-13-2020 @ 02:31:45 - WC_Amazon_Payments_Advanced_API::request - Response: Draft fr-FR Physical REMOVED 2020-10-10T00:31:36.967Z AmountNotSet The seller has not set the amount for the Order Reference. REMOVED Live P02-1367600-0162052 2020-04-13T00:31:36.967Z REMOVED false 0d37c2bc-b28e-4e4b-aaaf-80a77ce47dc9 ``` * Then a order is Placed in Woocommerce but with out the Adresses from the Buyer and it is not send to Amazon Seller Central. - This topic was modified 6 years, 1 month ago by [Yui](https://wordpress.org/support/users/fierevere/). - This topic was modified 6 years, 1 month ago by [Yui](https://wordpress.org/support/users/fierevere/). Reason: please use CODE button for code formatting * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Famazon-pay-remove-adresses%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/amazon-pay-remove-adresses/page/2/?output_format=md) [→](https://wordpress.org/support/topic/amazon-pay-remove-adresses/page/2/?output_format=md) * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [6 years, 1 month ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12665770) * [@malgorstv](https://wordpress.org/support/users/malgorstv/) – This kind of problem is usually caused by either a conflict with your theme or with another plugin. The best way to determine this is to: - - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here. * Thank you, Joey * Thread Starter [MalgorsTV](https://wordpress.org/support/users/malgorstv/) * (@malgorstv) * [6 years, 1 month ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12666072) * This i have do all and still the same Problem. * Sometimes it work and sometimes best is most time not. * Plugin Contributor [James Rodger](https://wordpress.org/support/users/jamesrrodger/) * (@jamesrrodger) * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12673604) * If the buyer address isn’t showing up on the WooCommerce order or in Amazon Seller Central, then that’s certainly a problem. However, I just wanted to note that the “REMOVED” string in the logs is there by design. We sanitize personal information like address from the XML before logging it to file. * Thread Starter [MalgorsTV](https://wordpress.org/support/users/malgorstv/) * (@malgorstv) * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12676878) * Yes it is a big Problem i lose much orders from customers what wanna use Amazon Pay * [jonaszeiser](https://wordpress.org/support/users/jonaszeiser/) * (@jonaszeiser) * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12711762) * Hey, We also have the same problem. Exactly the same log results but only on mobile. And then there’s a little popup at the buyers phone with a white exclamation mark but nothing happens. We also have lost many customers until we deactivated the plugin. But that should not be the solution… * EDIT: And it already worked as we switched the process authorization mode to synchronous but now it just kind of stopped working - This reply was modified 6 years ago by [jonaszeiser](https://wordpress.org/support/users/jonaszeiser/). Reason: Additional Information * [jonaszeiser](https://wordpress.org/support/users/jonaszeiser/) * (@jonaszeiser) * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12712665) * After updating the Plugin, Amazon Pay is working again, but you have to type in your Address manual. WooCommerce won’t take it from Amazon… * [8787hachi](https://wordpress.org/support/users/8787hachi/) * (@8787hachi) * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12718415) * I’m having a similar problem in a Japanese environment. In Japanese environment, billing_city / shipping_city will be empty and you will not be able to send. * However, we have confirmed that if you remove the “required” from billing_city/ shipping_city, it will be sent to Amazon Seller Central. I have to say that it is a dangerous measure. * Plugin Support [dougaitken](https://wordpress.org/support/users/dougaitken/) * (@dougaitken) * Automattic Happiness Engineer * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12742184) * Hi [@jonaszeiser](https://wordpress.org/support/users/jonaszeiser/) * Glad to hear you got this working now. * > but you have to type in your Address manual. WooCommerce won’t take it from > Amazon… * To confirm – if the customer is logged into Amazon then the address isn’t shown? * [@8787hachi](https://wordpress.org/support/users/8787hachi/) – Are you able to provide details to replicate this, please? It sounds like billing/shipping city can be left empty, is that correct? Forgive me as I’m unaware of Japanese address formats. * Thanks, * [niguramu](https://wordpress.org/support/users/niguramu/) * (@niguramu) * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12783411) * I’m using Amazon Pay in a Japanese environment. * After I updated to “version 1.12.0”, the customer informed me that they could not make a purchase because of the “no shipping methods available” display. So I immediately downgraded to “version 1.11.1” and the customer reported that they were able to place an order. * Have you fixed this error yet? I’m still using “version 1.11.1”. * Plugin Support [dougaitken](https://wordpress.org/support/users/dougaitken/) * (@dougaitken) * Automattic Happiness Engineer * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12796022) * Hi [@niguramu](https://wordpress.org/support/users/niguramu/) * Without details to be able to replicate this, we’re unable to find out the cause of this. As I asked [@8787hachi](https://wordpress.org/support/users/8787hachi/)– can you help us with details about how to replicate this? * Does the customer have an address saved in their Amazon account, how are your shipping settings for the “Shipping destination” ([https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-13](https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-13)). * From what I understand, there seems to have been a change between version 1.11.1 and 1.12.0 with relation to formatting of Japanese addresses but without more context and details, we’re unable to dig into this more. * Does this still happen with the 1.12.2 release? * Thanks, * [niguramu](https://wordpress.org/support/users/niguramu/) * (@niguramu) * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12810105) * Hi [@dougaitken](https://wordpress.org/support/users/dougaitken/) * You’ll need to get an “Amazon.co.jp merchant account” to replicate this. * This is my shipping setup. WooCommerce > Settings > Shipping > Shipping options Shipping destination [ Default to customer shipping address ] * It is not available for purchase in version 1.12.2. Customers can place orders using “version 1.11.1”, but I noticed a strange address description in my test order. Please check the link image for more details. [Failure_of_AmazonPay](https://niguramu.xsrv.jp/test02/wp-content/uploads/2020/05/Failure_of_AmazonPay.png) * Regards, * Plugin Support [dougaitken](https://wordpress.org/support/users/dougaitken/) * (@dougaitken) * Automattic Happiness Engineer * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12826412) * Hey [@niguramu](https://wordpress.org/support/users/niguramu/) * Thanks for this – it looks like we’ve confirmed this as a bug for Japanese addresses and we’re tracking this here with the Amazon team – [https://github.com/woocommerce/woocommerce-gateway-amazon-payments-advanced/issues/438](https://github.com/woocommerce/woocommerce-gateway-amazon-payments-advanced/issues/438) * I hope this helps, * Thanks, * [niguramu](https://wordpress.org/support/users/niguramu/) * (@niguramu) * [6 years ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12826461) * Hi [@dougaitken](https://wordpress.org/support/users/dougaitken/) * I am hopeful that this will be resolved soon. Regards, * [cfbrand](https://wordpress.org/support/users/cfbrand/) * (@cfbrand) * [5 years, 12 months ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12855161) * Amazon pay is hookedup and user can log in to retrieve address and pay methods but cannot checkout. It says shipping and billing info are missing. See screenshot: * [https://snipboard.io/mupYTw.jpg](https://snipboard.io/mupYTw.jpg) * Please advise? * Plugin Support [dougaitken](https://wordpress.org/support/users/dougaitken/) * (@dougaitken) * Automattic Happiness Engineer * [5 years, 11 months ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/#post-12891886) * Hi [@cfbrand](https://wordpress.org/support/users/cfbrand/) * Are you seeing this for every customer? Do any of my previous comments on this thread help understand what is happening here? * * Is this for Japanese addresses as mentioned in this Issue – [https://github.com/woocommerce/woocommerce-gateway-amazon-payments-advanced/issues/438](https://github.com/woocommerce/woocommerce-gateway-amazon-payments-advanced/issues/438) * Does the customer have an address saved in their Amazon account, how are your shipping settings for the “Shipping destination” ([https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-13](https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-13)).* Are you up to date with the plugin? * Does rolling back to 1.11.1 fix this? * Thanks, Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/amazon-pay-remove-adresses/page/2/?output_format=md) [→](https://wordpress.org/support/topic/amazon-pay-remove-adresses/page/2/?output_format=md) The topic ‘Amazon Pay Remove Adresses’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-amazon-payments-advanced/assets/icon- 256x256.png?rev=3193173) * [Amazon Pay for WooCommerce](https://wordpress.org/plugins/woocommerce-gateway-amazon-payments-advanced/) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/reviews/) * 18 replies * 8 participants * Last reply from: [dougaitken](https://wordpress.org/support/users/dougaitken/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/amazon-pay-remove-adresses/page/2/#post-12976917) * Status: resolved