Support » Plugin: Ebook Store » Amazingly Good Customer Support! And Good Plugin for Selling EBooks

  • Jason

    (@idyllology)


    I’ve never experienced such committed, amazing customer support from a Plugin developer.

    I purchased the ‘Business’ version of the Plugin in order to be able to integrate Stripe and Paymentwall (hopefully in order to be able to make Bitcoin transactions as well). A number of issues came up— partly because I have little aptitude for the technical nitty-gritty of programming and developing. And I needed to make some customizations on the ‘front-end’ in terms of text and appearance.

    Delan offers like 5 ways to contact him (chat, email, phone, support forum, etc), and is very responsive, patient, and helpful. (The easiest way to reach him seems to be chat.) He spoke with me two times and probably spent a few hours helping. I honestly began to feel a little bad, as I thought I might have been taking up too much of his time.

    He talked me through all the issues, made cogent suggestions, all of which worked, and as for those things that the plugin did not feature, he was extremely open to suggestions and said he would implement them in the next few updates. He said that working with me had made it more clear that there should be some more front-end Design functionality.

    If you are an author, publisher, or anyone else wishing to sell EBooks, this is an excellent plugin for that. And it seems it will be getting better and more multifaceted for different users’ needs with every upgrade.

    • This topic was modified 4 months ago by Jason.
    • This topic was modified 4 months ago by Jason.
    • This topic was modified 4 months ago by Jason.
    • This topic was modified 4 months ago by Jason.
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