Please don’t buy their service. You will regret it

  • odysseascriticos

    (@odysseascriticos)


    1 month, 3 weeks ago

    So they give you a Demo to work around just so they are covered for the refund policy but then you get the actual product and there are tools and settings which you couldn’t know don’t exist or that are different from the Demo. Ofcource when I asked for a refund they said no. And their reason was that I had a demo and I could have asked them at any point. Its as if they gave me an apple and I had to ask is this an apple? And at the end it was a painted orange.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    1 month, 2 weeks ago

    Hi @odysseascriticos,

    That is wonderful to hear! We truly appreciate you taking the time to share your impressions.

    Your feedback is invaluable in helping us improve WPCafe for the entire restaurant community. Take your time with the testing, we are confident the plugin will continue to deliver the efficiency and ease of use your business deserves.

    Best

    M Mahbub

    Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    1 month, 1 week ago

    Hi @odysseascriticos,

    Thank you for taking the time to share your experience. We truly value all feedback, even when it’s critical.

    However, we’d like to respectfully clarify a few points. Everything demonstrated in our demo is achievable with the actual product, and there were no features shown in the demo that do not exist in the live version.

    The concern you raised was related to a feature request that has not been part of our product from the beginning. As clearly stated in our “refund policy”, we’re unable to offer refunds for missing or requested features that were never advertised or included.

    We also always encourage users to reach out to our team before purchase if they have any specific requirements, we’re happy to clarify capabilities upfront. We understand your frustration, but leaving a one-star review solely due to a feature request that was never promised feels unfair to our team and the community that relies on honest feedback.

    We remain committed to transparency, continuous improvement, and supporting our users to the best of our ability.

    Thank you for your understanding.

    Best

    M Mahbub

Viewing 2 replies - 1 through 2 (of 2 total)

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