Amazing plugin, the WORST support

  • sergiohk

    (@sergiohk)


    3 years, 10 months ago

    I’ve been having a 503 error issue for WEEKS now, my bundled products used to be best sellers and now my clients can’t even add them to their cart because they get a 503 error. I’ve opened TWO tickets with the same subject because they suddenly stopped answering in the first ticket and now they’ve stopped answering me in the second ticket. Unfreakingbelievable. And I have the premium version, can’t imagine how it would’ve been had I the free version. Such a shame of support for such a great plugin. I will have to look for an alternative since they don’t even bother to respond anymore. Horrible experience.

Viewing 1 replies (of 1 total)
  • Plugin Author WPClever

    (@wpclever)

    3 years, 10 months ago

    Hi @sergiohk ,

    Sorry for any inconvenience. Indeed, our support speed recently was slowed down to a great extent due to the effects of the pandemic COVID19 on some of our devs’ lives. Please rest assured that we’re still trying our best to help you at our best.

    Honestly, the pending line of users requesting for customization service has been up to about 1-2 months. Hence, for serious issues like yours, we really need more time to investigate and fix. All we can ask for now is your patience and understanding.

    Please know that we’re always willing to help, to not leave anyone behind. We hope that you can give us a second chance and some more time. After that, hope that your experience with our support team will be more comfortable with a positive feeling.

    Best regards.

Viewing 1 replies (of 1 total)
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