Support » Plugin: Gallery PhotoBlocks » ALT Tags & Filters (Premium Plugin)

  • Hello!
    I have tried 6 times submitting a ticket via the premium support form on your website, but for some reason the URL field is not working. (I even tried submitting it with the URL http://www.google.com and it didn’t work. The ticket I was going to submit is below:

    Good Afternoon Support Team,

    We seem to be having an issue with Filters and ALT tags on our Galleries. We have the premium plugin. It appears that the Gallery does not pull ALT tags from the ALT tags put with the image in the WordPress Media Gallery, is there a way to do that? If not, and we need to use the proprietary ALT tag field within the PhotoBlocks Gallery, we are running into an issue where when I add the ALT tag it removes the Filter on the image — on only SOME of the Galleries? I’ve take a small video of the problem that can be seen here: https://youtu.be/GKRtRLHC6ug

    Thank you for your time and patience with my inquiry.
    Best,
    Laura

    URL with Gallery: https://www.watermarkbeachresort.com/wedding-venues/reception-venues/

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  • Hello!
    As I still cannot submit a ticket via your premium support ticket submission form, I was hoping you could give is assistance on here? If not, can you provide an email in which I can email in with my license key and above issue?

Viewing 1 replies (of 1 total)
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