Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @paula007 ,

    Thanks for getting in touch with us.

    Please, go to the Backup Settings. You can find an option there called Number of rows to backup at once. Please, make it 100 and try again.
    Please, check the following screenshot to see the option meant: https://prnt.sc/svtj2r

    Let us know if it helps.

    Thanks for your fast reply. But I get the same error again.

    New LOG
    https://we.tl/t-JEziq7DsOc

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @paula007 ,

    Thanks for the log file.
    Could you try backing up without the following table: wpw8_wfconfig?

    To do that, please, perform a Custom backup > Custom and exclude the mentioned table by unchecking it from the list.
    Please, check the screenshot hyperlinked.

    paula007

    (@paula007)

    Dear supprt,

    thanks, this works: https://we.tl/t-Tv2X6Ohot9

    I also debugged the site and it tells me

    [09-Jun-2020 09:34:58 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 117440536 bytes) in /var/www/vhosts/webmemorialpark.com/deniadoctor.es/wp-includes/wp-db.php on line 2024
    [09-Jun-2020 09:34:58 UTC] WordPress-Datenbank-Fehler Commands out of sync; you can’t run this command now für Abfrage SELECT option_value FROM wpw8_options WHERE option_name = ‘_transient_timeout_et_builder_ajax_cache’ LIMIT 1 von shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, ET_Builder_Ajax_Cache->save, ET_Builder_Ajax_Cache->load, get_transient, get_option
    [09-Jun-2020 09:34:58 UTC] WordPress-Datenbank-Fehler Commands out of sync; you can’t run this command now für Abfrage SELECT option_value FROM wpw8_options WHERE option_name = ‘_transient_et_builder_ajax_cache’ LIMIT 1 von shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, ET_Builder_Ajax_Cache->save, ET_Builder_Ajax_Cache->load, get_transient, get_option
    [09-Jun-2020 09:49:02 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 117440536 bytes) in /var/www/vhosts/webmemorialpark.com/deniadoctor.es/wp-includes/wp-db.php on line 2024
    [09-Jun-2020 09:49:02 UTC] WordPress-Datenbank-Fehler Commands out of sync; you can’t run this command now für Abfrage SELECT option_value FROM wpw8_options WHERE option_name = ‘_transient_timeout_et_builder_ajax_cache’ LIMIT 1 von shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, ET_Builder_Ajax_Cache->save, ET_Builder_Ajax_Cache->load, get_transient, get_option
    [09-Jun-2020 09:49:02 UTC] WordPress-Datenbank-Fehler Commands out of sync; you can’t run this command now für Abfrage SELECT option_value FROM wpw8_options WHERE option_name = ‘_transient_et_builder_ajax_cache’ LIMIT 1 von shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, ET_Builder_Ajax_Cache->save, ET_Builder_Ajax_Cache->load, get_transient, get_option

    Sygoos Support Team

    (@sygnoossupportteam)

    Dear @paula007 ,

    Thanks for letting us know.

    Can you, please, tell us whether you get this error when performing a backup?

    paula007

    (@paula007)

    Yes, when I try to make a Backup of the Database

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @paula007 ,

    Thank you for your answer.

    It is a very weird error.
    Is this error only shown when backing up the database? Is it not shown on any other page?

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @paula007 ,

    How are you today?
    Just wondering whether you saw our previous message.
    Please, let us know if you still need help with this issue.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @paula007 ,

    We haven’t heard back from you for 2 days.
    We’re marking this thread as resolved.
    Please, submit a new support thread if you need more help.

    Hi, sorry, no, it´s not solved. I tried a lot, also I reseted the page, but I still have the problem – and only when backing up the database.

    It´s solved, it was a problem with the wfconfig.php

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @paula007 ,

    We are glad the problem has been solved.

    Should you need any further assistance, please, open a new thread.

Viewing 12 replies - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.