Support » Plugin: ThirstyAffiliates Affiliate Link Manager » Great plugin, after some fixes from its support team

  • alaref

    (@alaref)


    This is an updated review because once I purchased the pro version the support was too slow in responding compared to other known premium plugins. But I adapted to their 48 hours response time, and they were committed to it as well.

    Maybe I got used to the 2 – 4 hours response time from other plugin developers, but no big deal as long as issues get resolved in the end.

    After my initial review, and the response below from their team the support was attentive and did their best to solve the issue.

    Even some issues were with the themes I am using, as the plugin and the themes weren’t compatible with each other. And thirsty affiliates team did their best to make it compatible and fix the issues with a version update and a code to add the function.php file of the theme.

    So, now I update my review and rating to match my current experience.

    However, some stuff needs to be considered as soon as possible by the plugin developers, that’s why my rating is 4 and not 5:
    – Health check keeps showing a warning without actually saying what’s wrong.
    – The plugin can’t be used in a matter similar to pretty links “made by the same company CaseProof” to shorten your links. Because it forces you to use a prefix like domain.com/PREFIX/slug not directly shortening like domain.com/slug
    – Knowledgebase also needs to be updated and be taken care of, in order to match this great plugin.
    – There should be an option to show and hide affiliate disclosure notices based on category.

    Other than that, the plugin is great.

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    Updated: November 3, 2020

    • This topic was modified 3 months ago by alaref.
    • This topic was modified 3 months ago by alaref.
    • This topic was modified 2 months, 2 weeks ago by alaref. Reason: Received better support
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  • Plugin Support syblecaseproof

    (@syblecaseproof)

    Hello alaref,
    Thanks so much for taking the time to share your thoughts with us and the WordPress community. We apologize that your support experience has been less-than-optimal. The support team has been notified of your message, and they are expecting your further correspondence. Please reach out via https://thirstyaffiliates.com/support. Thank you for your understanding and patience.
    Syble
    ThirstyAffiliates Customer Relations

    I also don’t care for the link health check module, it’s been hit and miss for me. However, I’ve otherwise found their support to be very responsive and helpful. Hopefully they’ll be able to solve this for you.

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