Allowlisting IPs: Error “An error occurred while saving the configuration”

  • Resolved 8persap

    (@8persap)


    4 years, 5 months ago

    Hi there, hope all is good.

    I’m getting an error when trying to add Serpstat IPs to the Allowlist…

    “An error occurred while saving the configuration: Please make sure you separate your IP addresses with commas. The following allowlisted IP addresses are invalid:…”

    Screenshot – https://www.dropbox.com/s/ri17prpi0sb6of3/Screenshot%202021-06-14%20at%2017.40.34.png?dl=0

    I’ve tried the IPs on separate lines and comma-separated. Same error each time. I’ve confirmed with Serpstat the IPs are valid.

    Please can you help?

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wfpeter

    (@wfpeter)

    4 years, 5 months ago

    Hi @8persap, thanks for getting in touch.

    Could you possibly add the IP addresses here in a code block so I can try them myself on my configuration? What you have provided in the screenshot seems valid but the contents of the textbox might hold a clue as to why this error message appears, so it’d be good to try replicating myself.

    Thanks,

    Peter.

    Thread Starter 8persap

    (@8persap)

    4 years, 5 months ago

    Thanks for the quick reply,Peter 👍

    Here you go…

    159.69.199.69
159.69.213.10
159.69.213.11
159.69.213.8
159.69.213.9
159.69.217.81
159.69.217.82
159.69.217.83
159.69.217.84
159.69.86.105
159.69.86.254
159.69.86.81
159.69.86.82
159.69.86.83
159.69.86.84
159.69.86.85
159.69.86.86
159.69.86.87
159.69.86.96
159.69.87.104
159.69.87.105
159.69.87.108
159.69.87.109
159.69.87.121
159.69.87.155
159.69.87.165
159.69.87.166
159.69.87.192
159.69.87.206
159.69.87.233
159.69.87.240
159.69.87.26
159.69.87.61
159.69.87.7
159.69.87.78
159.69.87.79
159.69.87.80
159.69.87.90
195.201.144.16
195.201.145.235
195.201.35.29
78.47.113.182
95.216.191.172
95.216.191.173
95.216.191.174
95.216.191.175
95.216.191.176
95.216.191.177
95.216.191.178
95.216.191.179
95.216.191.180
95.216.191.181

    Thanks, Peter.

    Mark.

    Plugin Support wfpeter

    (@wfpeter)

    4 years, 5 months ago

    Hi @8persap, sorry for the delay.

    There seem to have been hidden characters in the list of IPs provided that may be whitespaces, tabs or new line characters. Every time I copied the provided list in, I was also receiving the same error even after copying to Notepad and editing it manually.

    To solve, I added commas and pasted the list into https://www.browserling.com/tools/remove-all-whitespace and was then able to save. I will provide this list again below, but if the forum adds any formatting characters you may have to run it through the link again as I did.

    159.69.199.69,159.69.213.10,159.69.213.11,159.69.213.8,159.69.213.9,159.69.217.81,159.69.217.82,159.69.217.83,159.69.217.84,159.69.86.105,159.69.86.254,159.69.86.81,159.69.86.82,159.69.86.83,159.69.86.84,159.69.86.85,159.69.86.86,159.69.86.87,159.69.86.96,159.69.87.104,159.69.87.105,159.69.87.108,159.69.87.109,159.69.87.121,159.69.87.155,159.69.87.165,159.69.87.166,159.69.87.192,159.69.87.206,159.69.87.233,159.69.87.240,159.69.87.26,159.69.87.61,159.69.87.7,159.69.87.78,159.69.87.79,159.69.87.80,159.69.87.90,195.201.144.16,195.201.145.235,195.201.35.29,78.47.113.182,95.216.191.172,95.216.191.173,95.216.191.174,95.216.191.175,95.216.191.176,95.216.191.177,95.216.191.178,95.216.191.179,95.216.191.180,95.216.191.181

    Edit:

    I was able to paste the contents of the above quote directly from the forum into Wordfence and it saved successfully.

    Thanks again,

    Peter.

    • This reply was modified 4 years, 5 months ago by wfpeter.
    Thread Starter 8persap

    (@8persap)

    4 years, 5 months ago

    Amazing! Thank you Peter. That worked 👍

    Plugin Support wfpeter

    (@wfpeter)

    4 years, 5 months ago

    No problem, pleased to hear it! If you ever need other assistance with Wordfence simply start a new topic and we’ll always be glad to help!

    Peter.

Viewing 5 replies - 1 through 5 (of 5 total)

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