Support » Plugin: Wordfence Security - Firewall & Malware Scan » Allowlisting IPs: Error “An error occurred while saving the configuration”

  • Resolved 8persap

    (@8persap)


    Hi there, hope all is good.

    I’m getting an error when trying to add Serpstat IPs to the Allowlist…

    “An error occurred while saving the configuration: Please make sure you separate your IP addresses with commas. The following allowlisted IP addresses are invalid:…”

    Screenshot – https://www.dropbox.com/s/ri17prpi0sb6of3/Screenshot%202021-06-14%20at%2017.40.34.png?dl=0

    I’ve tried the IPs on separate lines and comma-separated. Same error each time. I’ve confirmed with Serpstat the IPs are valid.

    Please can you help?

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @8persap, thanks for getting in touch.

    Could you possibly add the IP addresses here in a code block so I can try them myself on my configuration? What you have provided in the screenshot seems valid but the contents of the textbox might hold a clue as to why this error message appears, so it’d be good to try replicating myself.

    Thanks,

    Peter.

    Thread Starter 8persap

    (@8persap)

    Thanks for the quick reply,Peter 👍

    Here you go…

    159.69.199.69
    159.69.213.10
    159.69.213.11
    159.69.213.8
    159.69.213.9
    159.69.217.81
    159.69.217.82
    159.69.217.83
    159.69.217.84
    159.69.86.105
    159.69.86.254
    159.69.86.81
    159.69.86.82
    159.69.86.83
    159.69.86.84
    159.69.86.85
    159.69.86.86
    159.69.86.87
    159.69.86.96
    159.69.87.104
    159.69.87.105
    159.69.87.108
    159.69.87.109
    159.69.87.121
    159.69.87.155
    159.69.87.165
    159.69.87.166
    159.69.87.192
    159.69.87.206
    159.69.87.233
    159.69.87.240
    159.69.87.26
    159.69.87.61
    159.69.87.7
    159.69.87.78
    159.69.87.79
    159.69.87.80
    159.69.87.90
    195.201.144.16
    195.201.145.235
    195.201.35.29
    78.47.113.182
    95.216.191.172
    95.216.191.173
    95.216.191.174
    95.216.191.175
    95.216.191.176
    95.216.191.177
    95.216.191.178
    95.216.191.179
    95.216.191.180
    95.216.191.181

    Thanks, Peter.

    Mark.

    Plugin Support wfpeter

    (@wfpeter)

    Hi @8persap, sorry for the delay.

    There seem to have been hidden characters in the list of IPs provided that may be whitespaces, tabs or new line characters. Every time I copied the provided list in, I was also receiving the same error even after copying to Notepad and editing it manually.

    To solve, I added commas and pasted the list into https://www.browserling.com/tools/remove-all-whitespace and was then able to save. I will provide this list again below, but if the forum adds any formatting characters you may have to run it through the link again as I did.

    159.69.199.69,159.69.213.10,159.69.213.11,159.69.213.8,159.69.213.9,159.69.217.81,159.69.217.82,159.69.217.83,159.69.217.84,159.69.86.105,159.69.86.254,159.69.86.81,159.69.86.82,159.69.86.83,159.69.86.84,159.69.86.85,159.69.86.86,159.69.86.87,159.69.86.96,159.69.87.104,159.69.87.105,159.69.87.108,159.69.87.109,159.69.87.121,159.69.87.155,159.69.87.165,159.69.87.166,159.69.87.192,159.69.87.206,159.69.87.233,159.69.87.240,159.69.87.26,159.69.87.61,159.69.87.7,159.69.87.78,159.69.87.79,159.69.87.80,159.69.87.90,195.201.144.16,195.201.145.235,195.201.35.29,78.47.113.182,95.216.191.172,95.216.191.173,95.216.191.174,95.216.191.175,95.216.191.176,95.216.191.177,95.216.191.178,95.216.191.179,95.216.191.180,95.216.191.181

    Edit:

    I was able to paste the contents of the above quote directly from the forum into Wordfence and it saved successfully.

    Thanks again,

    Peter.

    • This reply was modified 1 year, 1 month ago by wfpeter.
    Thread Starter 8persap

    (@8persap)

    Amazing! Thank you Peter. That worked 👍

    Plugin Support wfpeter

    (@wfpeter)

    No problem, pleased to hear it! If you ever need other assistance with Wordfence simply start a new topic and we’ll always be glad to help!

    Peter.

Viewing 5 replies - 1 through 5 (of 5 total)
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