Title: Allowing FTP access
Last modified: August 30, 2016

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# Allowing FTP access

 *  [SSheppard](https://wordpress.org/support/users/ssheppard/)
 * (@ssheppard)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/allowing-ftp-access/)
 * Good afternoon
 * The company I work for has just took ownership of an existing WordPress-built
   site as part of an acquisition. We’ve asked a digital agency to rebrand the website
   as appropriate and they’ve requested FTP access.
 * I’m not a technical wizard when it comes to this side of digital, so I don’t 
   really understand how to provide this. I’ve given them a username and password
   to the WordPress site, but they’ve replied to tell me these details are not working
   and suggested there may be a firewall restriction in place.
 * In short, how do I grant them FTP access/remove any firewall restrictions? Or,
   if this is not possible, how do I download a copy of all of the files and the
   website database? (so I can then send them a copy for testing their changes).
 * Thank you for any help, and please move this to the correct forum if I’ve put
   it in the wrong one. If it helps I can provide the URL of the site.
 * Regards
 * Sam

Viewing 1 replies (of 1 total)

 *  [Mark Ratledge](https://wordpress.org/support/users/songdogtech/)
 * (@songdogtech)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/allowing-ftp-access/#post-6786662)
 * Ask your webhost on how to give FTP access and if they are firewalled. Giving
   them a complete copy of the site has its own issues and is not a good idea unless
   it’s a last resort.

Viewing 1 replies (of 1 total)

The topic ‘Allowing FTP access’ is closed to new replies.

## Tags

 * [database](https://wordpress.org/support/topic-tag/database/)
 * [ftp](https://wordpress.org/support/topic-tag/ftp/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Mark Ratledge](https://wordpress.org/support/users/songdogtech/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/allowing-ftp-access/#post-6786662)
 * Status: not resolved

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