Support » Plugin: WooCommerce » Allow backorder not working

  • Resolved kfasterholdt

    (@kfasterholdt)


    I am having troubles getting allow backorder working for out of stock products on this page, tried enabeling it on inividual products but nothing happens.

    I tried creating a new product, both a simple product and variations, which is what we are using. 
    I tried deactivating and reactivating all plugins.
    I tried different themes inluding storefront.

    Nothing changes, there is still no option to order – any ideas what could be wrong?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @kfasterholdt,

    Thank you for all the troubleshooting that you’ve done so far. Can you send over the URL to a product that allows backorders but isn’t actually letting customers purchase it? That way we can take a closer look at it.

    Thanks!

    Thread Starter kfasterholdt

    (@kfasterholdt)

    This one for example: https://ostergaards-skovoghave.dk/produkt/stiga-frontrider-park-pro-540-ix/

    [ Please do not bump. ]

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @kfasterholdt. Sorry that we missed your last response. It looks like the product you linked above now has stock or you were able to resolve the issue.

    If the issue persist, please share a link where we can take a look. Also, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    Thread Starter kfasterholdt

    (@kfasterholdt)

    Hi

    I am still having trouble, and have had to make the products available eventhough they are not in stock.

    I havde added a test product here:
    https://ostergaards-skovoghave.dk/produkt/test/

    System report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://ostergaards-skovoghave.dk
    Site address (URL): https://ostergaards-skovoghave.dk
    WC Version: 5.1.0
    REST API Version: ✔ 5.1.0
    WC Blocks Version: ✔ 4.4.3
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.1.3
    Log Directory Writable: ✔
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: da_DK
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.16
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.33-36-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WPBakery Page Builder: af Michael M - WPBakery.com – 6.6.0
    Loco Translate: af Tim Whitlock – 2.5.2
    OnSale Page for WooCommerce: af wpgenie – 1.0.11
    PixelYourSite: af PixelYourSite – 8.0.9
    Product GTIN (EAN, UPC, ISBN) for WooCommerce: af Emanuela Castorina – 1.1.1
    WooCommerce Product Video Gallery: af NikHiL Gadhiya – 1.2.4
    Redirection: af John Godley – 5.0.1
    Regenerere miniaturebilleder: af Alex Mills (Viper007Bond) – 3.1.5
    GDPR Cookie Consent Banner: af termly – 2.3.15
    Widget for Google Reviews: af RichPlugins  – 1.9.3
    Product Feed PRO for WooCommerce: af AdTribes.io – 9.9.2
    WooCommerce Admin: af WooCommerce – 2.1.3
    WooCommerce Composite Products: af SomewhereWarm – 8.0.2 (Opdatering til version 8.1.0 er tilgængelig)
    WooCommerce Google Analytics Integration: af WooCommerce – 1.5.1
    Booster for WooCommerce: af Pluggabl LLC – 5.3.9
    WooCommerce PDF Invoices & Packing Slips: af Ewout Fernhout – 2.8.2
    WooCommerce Product Add-ons: af WooCommerce – 3.0.26 (Opdatering til version 3.6.0 er tilgængelig)
    WOOF - WooCommerce Products Filter: af realmag777 – 2.2.4.2
    WooCommerce QuickPay: af Perfect Solution – 6.0.2
    WooCommerce: af Automattic – 5.1.0
    Yoast SEO: af Team Yoast – 16.0.2
    
    ### Inactive Plugins (0) ###
    
    ### Must Use Plugins (2) ###
    
    woocommerce-attachment-email.php: af  –
    WP Migrate DB Compatibility: af Delicious Brains – 1.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: DKK (DKK)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop basisside: #866 - /produkter/
    Kurv: #189 - /kurv/
    Checkout: #190 - /kasse/
    Min konto: ❌ Siden er ikke indstillet
    Vilkår og betingelser: #885 - /produkter/salgs-og-leveringsbetingelser-ved-oestergaards-auto/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.13.2
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Composite Products ###
    
    Database Version: 8.0.2
    Loopback Test: ✔
    Template Overrides: –
    
    ### Action Scheduler ###
    
    Gennemført: 760
    Oldest: 2021-02-28 17:53:38 +0000
    Newest: 2021-03-31 16:34:30 +0000
    
    Igangværende: 3
    Oldest: 2021-03-31 17:34:30 +0000
    Newest: 2021-04-02 02:56:48 +0000
    
    ### Status report information ###
    
    Generated at: 2021-03-31 17:24:49 +00:00
    
    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @kfasterholdt. You have a lot of overrides in your theme. I recommend doing a conflict test, focusing on the theme only to start, to see if that narrows down the cause of the issue. We have a guide to help you with troubleshooting here – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    To test the theme without affecting your live site, you can use a plugin like Health Check as explained in https://docs.woocommerce.com/document/troubleshooting-using-health-check/.

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @kfasterholdt. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

    Thread Starter kfasterholdt

    (@kfasterholdt)

    Nothing really resolved yet, still have not found the solution

Viewing 7 replies - 1 through 7 (of 7 total)
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