• Hey guys,

    We’ve discovered a big problem within our WooCommerce system and cannot find any other support articles or forum posts that reference this nor what could be causing it, therefore as a last resort i’m posting to you in the hopes you can help me.

    Our WooCommerce Orders page for the last several months has shown all of our orders as being from the same customer, with all of the same data. Despite the fact that each are indeed individual orders – there are no duplicate orders but looking at the dashboard they all look the same. Please see this screenshot: https://drive.google.com/file/d/0B1zXTGKXqxYbeVZyTWllck5ob3c/view?usp=drivesdk

    I have tried all the usual suspects, disabling plugins, deleting them, reinstall WordPress, marking orders as complete, all plugins are up-to-date. Nothing seems to remedy this.

    I would be very grateful if you could provide us some help or advice on this. Attached is the status report as detailed in your sticky post.

    Conor

    
    ### WordPress Environment ###
    
    Home URL: http://thatgirllondon.com
    Site URL: http://thatgirllondon.com
    WC Version: 2.6.9
    Log Directory Writable: ✔
    WP Version: 4.7
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.29
    PHP Post Max Size: 128 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 4000
    cURL Version: 7.19.7
    NSS/3.21 Basic ECC
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    
    ### Database ###
    
    WC Database Version: 2.6.9
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Active Plugins (19) ###
    
    Advanced Custom Fields: by Elliot Condon – 4.4.11
    Affiliates Pro: by itthinx – 2.15.12
    Affiliates WooCommerce Integration: by itthinx – 1.6.0
    Akismet: by Automattic – 3.2
    Breadcrumb NavXT: by John Havlik – 5.5.2
    Cloudflare: by John Wineman
    Furkan Yilmaz
    Junade Ali (Cloudflare Team) – 3.1.1
    
    Contact Form 7: by Takayuki Miyoshi – 4.6
    WPBakery Visual Composer: by Michael M - WPBakery.com – 5.0.1
    Justified Image Grid: by Firsh – 3.3
    MailChimp for WordPress: by ibericode – 4.0.11
    Metal Potato: by Metal Potato – 2.0
    Peter's Login Redirect: by Peter Keung – 2.9.1
    Slider Revolution: by ThemePunch – 5.3.0.2
    Testimonials WordPress plugin: by husamrayan – 1.5
    User Switching: by John Blackbourn – 1.0.9
    WooCommerce Stripe Gateway: by Automattic – 3.0.6
    WooCommerce Memberships: by WooThemes / SkyVerge – 1.7.1 – 1.7.3 is available
    WooCommerce Subscriptions: by Prospress Inc. – 2.0.13
    WooCommerce: by WooThemes – 2.6.9
    
    ### Settings ###
    
    Force SSL: ✔
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: ❌ Page ID is set
    but the page does not exist
    
    Cart: #897 - /cart/
    Checkout: #898 - /checkout/
    My Account: #899 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    ### Theme ###
    
    Name: Aurum
    Version: 2.9.1
    Author URL: http://laborator.co/
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: aurum/woocommerce/archive-product.php
    aurum/woocommerce/cart/cart-empty.php
    aurum/woocommerce/cart/cart-shipping.php
    aurum/woocommerce/cart/cart.php
    aurum/woocommerce/cart/cross-sells.php
    aurum/woocommerce/cart/shipping-calculator.php
    aurum/woocommerce/checkout/form-billing.php
    aurum/woocommerce/checkout/form-checkout.php
    aurum/woocommerce/checkout/form-login.php
    aurum/woocommerce/checkout/form-pay.php
    aurum/woocommerce/checkout/form-shipping.php
    aurum/woocommerce/checkout/review-order.php
    aurum/woocommerce/checkout/thankyou.php
    aurum/woocommerce/content-product.php
    aurum/woocommerce/content-product_cat.php
    aurum/woocommerce/content-single-product.php
    aurum/woocommerce/global/form-login.php
    aurum/woocommerce/global/wrapper-end.php
    aurum/woocommerce/global/wrapper-start.php
    aurum/woocommerce/loop/add-to-cart.php
    aurum/woocommerce/loop/loop-end.php
    aurum/woocommerce/loop/loop-start.php
    aurum/woocommerce/loop/no-products-found.php
    aurum/woocommerce/loop/orderby.php
    aurum/woocommerce/loop/pagination.php
    aurum/woocommerce/loop/price.php
    aurum/woocommerce/loop/rating.php
    aurum/woocommerce/loop/result-count.php
    aurum/woocommerce/loop/sale-flash.php
    aurum/woocommerce/myaccount/form-edit-account.php
    aurum/woocommerce/myaccount/form-edit-address.php
    aurum/woocommerce/myaccount/form-login.php
    aurum/woocommerce/myaccount/form-lost-password.php
    aurum/woocommerce/myaccount/form-reset-password.php
    aurum/woocommerce/myaccount/my-account.php
    aurum/woocommerce/myaccount/my-address.php
    aurum/woocommerce/myaccount/my-downloads.php
    aurum/woocommerce/myaccount/my-orders.php
    aurum/woocommerce/myaccount/orders.php
    aurum/woocommerce/myaccount/view-order.php
    aurum/woocommerce/order/form-tracking.php
    aurum/woocommerce/order/order-details-customer.php
    aurum/woocommerce/order/order-details-item.php
    aurum/woocommerce/order/order-details.php
    aurum/woocommerce/order/tracking.php
    aurum/woocommerce/single-product/add-to-cart/grouped.php
    aurum/woocommerce/single-product/add-to-cart/variable.php
    aurum/woocommerce/single-product/meta.php
    aurum/woocommerce/single-product/price.php
    aurum/woocommerce/single-product/product-image.php
    aurum/woocommerce/single-product/product-thumbnails.php
    aurum/woocommerce/single-product/rating.php
    aurum/woocommerce/single-product/review.php
    aurum/woocommerce/single-product/sale-flash.php
    aurum/woocommerce/single-product/tabs/additional-information.php
    aurum/woocommerce/single-product/tabs/description.php
    aurum/woocommerce/single-product/tabs/tabs.php
    aurum/woocommerce/single-product/title.php
    aurum/woocommerce/single-product-reviews.php
    aurum/woocommerce/single-product.php
    
    
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    I’ve seen this before when using cloudflare; Are you seeing the same thing when deactivating that entirely?

    Thread Starter metalpotatouk

    (@metalpotatouk)

    Thanks for the reply Riaan, I made the requested changes with no luck. I disabled CF at the domain level within Cloudflare, and also disabled the Cloudflare plugin.

    We actually use Cloudflare on the same configuration on about 150 of our websites, a good half of those run WooCommerce and do not have this issue so I don’t think Cloudflare is the issue, although I’m happy to be proved wrong if a fix works.

    Thread Starter metalpotatouk

    (@metalpotatouk)

    Anyone?!? I get that this is a free plugin and support is spread thin but this is a huge issue that we need to get resolved.

    I’d appreciate it if WooThemes or someone could look into and/or help us fix this please?

    Thanks a lot.
    Conor

    Thread Starter metalpotatouk

    (@metalpotatouk)

    ANYONE?!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘All WooCommerce Orders show the same customer details – BIG Problem’ is closed to new replies.