All WooCommerce Orders show the same customer details – BIG Problem

(@metalpotatouk)

Hey guys,

We’ve discovered a big problem within our WooCommerce system and cannot find any other support articles or forum posts that reference this nor what could be causing it, therefore as a last resort i’m posting to you in the hopes you can help me.

Our WooCommerce Orders page for the last several months has shown all of our orders as being from the same customer, with all of the same data. Despite the fact that each are indeed individual orders – there are no duplicate orders but looking at the dashboard they all look the same. Please see this screenshot: https://drive.google.com/file/d/0B1zXTGKXqxYbeVZyTWllck5ob3c/view?usp=drivesdk

I have tried all the usual suspects, disabling plugins, deleting them, reinstall WordPress, marking orders as complete, all plugins are up-to-date. Nothing seems to remedy this.

I would be very grateful if you could provide us some help or advice on this. Attached is the status report as detailed in your sticky post.

Conor


### WordPress Environment ###

Home URL: http://thatgirllondon.com
Site URL: http://thatgirllondon.com
WC Version: 2.6.9
Log Directory Writable: ✔
WP Version: 4.7
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.29
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 4000
cURL Version: 7.19.7
NSS/3.21 Basic ECC

SUHOSIN Installed: –
MySQL Version: 5.6.34
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live

### Database ###

WC Database Version: 2.6.9
: 
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔

### Active Plugins (19) ###

Advanced Custom Fields: by Elliot Condon – 4.4.11
Affiliates Pro: by itthinx – 2.15.12
Affiliates WooCommerce Integration: by itthinx – 1.6.0
Akismet: by Automattic – 3.2
Breadcrumb NavXT: by John Havlik – 5.5.2
Cloudflare: by John Wineman
Furkan Yilmaz
Junade Ali (Cloudflare Team) – 3.1.1

Contact Form 7: by Takayuki Miyoshi – 4.6
WPBakery Visual Composer: by Michael M - WPBakery.com – 5.0.1
Justified Image Grid: by Firsh – 3.3
MailChimp for WordPress: by ibericode – 4.0.11
Metal Potato: by Metal Potato – 2.0
Peter's Login Redirect: by Peter Keung – 2.9.1
Slider Revolution: by ThemePunch – 5.3.0.2
Testimonials WordPress plugin: by husamrayan – 1.5
User Switching: by John Blackbourn – 1.0.9
WooCommerce Stripe Gateway: by Automattic – 3.0.6
WooCommerce Memberships: by WooThemes / SkyVerge – 1.7.1 – 1.7.3 is available
WooCommerce Subscriptions: by Prospress Inc. – 2.0.13
WooCommerce: by WooThemes – 2.6.9

### Settings ###

Force SSL: ✔
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Shop Base: ❌ Page ID is set
but the page does not exist

Cart: #897 - /cart/
Checkout: #898 - /checkout/
My Account: #899 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

### Theme ###

Name: Aurum
Version: 2.9.1
Author URL: http://laborator.co/
Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: aurum/woocommerce/archive-product.php
aurum/woocommerce/cart/cart-empty.php
aurum/woocommerce/cart/cart-shipping.php
aurum/woocommerce/cart/cart.php
aurum/woocommerce/cart/cross-sells.php
aurum/woocommerce/cart/shipping-calculator.php
aurum/woocommerce/checkout/form-billing.php
aurum/woocommerce/checkout/form-checkout.php
aurum/woocommerce/checkout/form-login.php
aurum/woocommerce/checkout/form-pay.php
aurum/woocommerce/checkout/form-shipping.php
aurum/woocommerce/checkout/review-order.php
aurum/woocommerce/checkout/thankyou.php
aurum/woocommerce/content-product.php
aurum/woocommerce/content-product_cat.php
aurum/woocommerce/content-single-product.php
aurum/woocommerce/global/form-login.php
aurum/woocommerce/global/wrapper-end.php
aurum/woocommerce/global/wrapper-start.php
aurum/woocommerce/loop/add-to-cart.php
aurum/woocommerce/loop/loop-end.php
aurum/woocommerce/loop/loop-start.php
aurum/woocommerce/loop/no-products-found.php
aurum/woocommerce/loop/orderby.php
aurum/woocommerce/loop/pagination.php
aurum/woocommerce/loop/price.php
aurum/woocommerce/loop/rating.php
aurum/woocommerce/loop/result-count.php
aurum/woocommerce/loop/sale-flash.php
aurum/woocommerce/myaccount/form-edit-account.php
aurum/woocommerce/myaccount/form-edit-address.php
aurum/woocommerce/myaccount/form-login.php
aurum/woocommerce/myaccount/form-lost-password.php
aurum/woocommerce/myaccount/form-reset-password.php
aurum/woocommerce/myaccount/my-account.php
aurum/woocommerce/myaccount/my-address.php
aurum/woocommerce/myaccount/my-downloads.php
aurum/woocommerce/myaccount/my-orders.php
aurum/woocommerce/myaccount/orders.php
aurum/woocommerce/myaccount/view-order.php
aurum/woocommerce/order/form-tracking.php
aurum/woocommerce/order/order-details-customer.php
aurum/woocommerce/order/order-details-item.php
aurum/woocommerce/order/order-details.php
aurum/woocommerce/order/tracking.php
aurum/woocommerce/single-product/add-to-cart/grouped.php
aurum/woocommerce/single-product/add-to-cart/variable.php
aurum/woocommerce/single-product/meta.php
aurum/woocommerce/single-product/price.php
aurum/woocommerce/single-product/product-image.php
aurum/woocommerce/single-product/product-thumbnails.php
aurum/woocommerce/single-product/rating.php
aurum/woocommerce/single-product/review.php
aurum/woocommerce/single-product/sale-flash.php
aurum/woocommerce/single-product/tabs/additional-information.php
aurum/woocommerce/single-product/tabs/description.php
aurum/woocommerce/single-product/tabs/tabs.php
aurum/woocommerce/single-product/title.php
aurum/woocommerce/single-product-reviews.php
aurum/woocommerce/single-product.php

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support RK a11n
(@riaanknoetze)

8 years ago

I’ve seen this before when using cloudflare; Are you seeing the same thing when deactivating that entirely?

Thread Starter metalpotatouk
(@metalpotatouk)

8 years ago

Thanks for the reply Riaan, I made the requested changes with no luck. I disabled CF at the domain level within Cloudflare, and also disabled the Cloudflare plugin.

We actually use Cloudflare on the same configuration on about 150 of our websites, a good half of those run WooCommerce and do not have this issue so I don’t think Cloudflare is the issue, although I’m happy to be proved wrong if a fix works.

Thread Starter metalpotatouk
(@metalpotatouk)

8 years ago

Anyone?!? I get that this is a free plugin and support is spread thin but this is a huge issue that we need to get resolved.

I’d appreciate it if WooThemes or someone could look into and/or help us fix this please?

Thanks a lot.
Conor

Thread Starter metalpotatouk
(@metalpotatouk)

7 years, 12 months ago

ANYONE?!

Viewing 4 replies - 1 through 4 (of 4 total)

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