Support » Fixing WordPress » All widgets are gone after update to 3.9

  • Stahlchen

    (@stahlchen)


    Hello!
    I’m not an experienced wordpress-user. This is my first website with wordpress and I’ve done a lot through trial and error. Meaning: I have no idea about code and stuff!!! I was very happy when I finally had my site up and running 10 days ago and went online with it. I updated to 3.9. a couple of days ago and now all my widgets are gone! The home page was made up of a slider and a whole bunch of widgets – now there is only the slider. I checked the widgets and a couple (quite unimportant ones) were moved to the “inactive widgets” area. I could recover those, but everything from my “before content area” is completely gone!!! Is there anything I can do to get it all back or do I have to do it all over again?????? Help and tips will be much appreciated! Thanks a lot already in advance! I hope I was clear enough in my description – if not, please say so!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Weston Ruter

    (@westonruter)

    Thanks a lot of the post, Stahlchen.

    After you upgraded, did you try switching a theme with a live preview? If so, then this issue has previously been reported and it will be fixed in the upcoming 3.9.1 release.

    For more info, see this ticket: https://core.trac.wordpress.org/ticket/27897

    Stahlchen

    (@stahlchen)

    Hi Weston!

    Thanks a lot for your reply! No, I didn’t. I just updated and actually didn’t do anything with the page at all because I left for a short vacation. I just wanted to check on something on the page yesterday and realized that half of the homepage is missing. 🙁

    Oh, and I did deactivate all my plugins – didn’t change anything…

    Weston Ruter

    (@westonruter)

    Is anyone else administering the site? Could anyone else have gone to Appearance > Themes and previewed a different theme after the 3.9 upgrade?

    Stahlchen

    (@stahlchen)

    Only my sister, but she hasn’t been there at all for about two weeks. But I do remember that after the update I went to appearance > customize to see what it now looks like with the widgets added. I didn’t do or change anything. Would that be the same thing, though? And to be honest – I checked out the link you gave me, but it was like Chinese to me. I didn’t understand a word written there. *bigblush*

    So, do I need to redo all my widgets or is there a way to recover them? I admit I’m a little desperate because it is my company site (I’m a caterer) and I really need it to work fast.

    Thanks a lot for your time already – I’m sure with the update there is a lot of stuff going on so I really appreciate your help!!!

    Weston Ruter

    (@westonruter)

    Just visiting the customizer shouldn’t have been a problem. The problem we noticed was specifically going to Appearance > Themes > Preview Theme.

    You shouldn’t have to “re-do” the widgets, as in re-create them. They should be all in Inactive Widgets, and you can drag them back to their proper widget areas.

    Stahlchen

    (@stahlchen)

    Nope. There are only three in the inactive area. All the others are gone. Would it help to use the old back-up?

    Just pretending it is the same problem that you all noticed….do I need to wait for the fix then or is there something I can do (Sorry, like I said, I didn’t understand a word of you all’s pro-talk! *lol*)?

    I’ll be looking to 3.9.1 too. Having current widgets removed by a live preview is a major drawback.

    Yep, you’re absolutely right! I went back to version 3.8.3 because I didn’t have the time to do all the widgets all over again. I’m no pro at all this and it takes me quite a while to do “structural” work. So I’m not going to update again until I’m sure everything is fixed…. 😉

    I’m having the same issue, but I haven’t been anywhere near the Appearance > Themes > Preview Theme

    This has happened on 3 of my sites and I NEVER go to Preview Theme.

    Unfortuantely all my sites auto update to the latest version of WP- so I have to stay out of everything.

    Have activated a widget saver plugin, but haven’t lost any widgets since I’ve done that – so not even sure if that’s a save for me 🙁

Viewing 9 replies - 1 through 9 (of 9 total)
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