Support » Plugin: CCAvenue Payment Gateway for WooCommerce » all transactions failing

  • hello,

    we have been facing an issue for the last 6 days where all transaction thru ccavenue have been failing. the transaction goes upto the point of asking for the OTP and then suddenly goes back to the website saying that the transaction has failed.

    We have tested this and found that of the different modes of payment only net banking is currently working. everything else like DEBIT and Credit cards are failing consistently.

    Please help.

    The page I need help with: [log in to see the link]

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  • Plugin Author nilesh0308

    (@nilesh0308)

    Hi,
    Thanks for using my plugin !!
    As per your explanation the issue seems to be on the ccAvenue site as from the plugin we are collecting all data and send to ccAvenue server and the payment is processing on their end and send the response back to the site but as you explained that the site is asking for the OTP and suddenly the transaction got canceled and the user back on the site so please check this issue with ccAvenue support and do let me know if I can help you anything related with plugin.

    Thanks,

Viewing 1 replies (of 1 total)
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