Support » Plugin: WP Catalogue » all registered disappeared

  • Resolved eva.gunnare

    (@evagunnare)


    This week I installed wp-catalogue and registered all my products with good result. As I then discovered it wasn’t responsive to work on iPads and smartphones, I purchased the PRO-version two days ago.
    Today I installed it and I believe I did the right moves: first I inactivated wp-catalogue, then installed the PRO-version and it all seemed to work well.
    But after erasing the regular version – all my registered products were gone! As it took a lot of time to register them I’m quite upset at the moment.

    Is there a possibility to find my products again, or do I have to register them once again?

    https://wordpress.org/plugins/wp-catalogue/

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  • Plugin Author Maeve Lander

    (@enigmaweb)

    If you are upgrading from free to pro make sure to follow the instructions that appear in the documentation and are on the download email in order to preserve your product data. If you didn’t, and they dissapeared, then yes, you will need to add them again.

    If you need further help with Pro version please feel free to post a ticket directly to us here as it will be the quickest way to get dedicated premium support from us.

    Thanks.

Viewing 1 replies (of 1 total)
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