All products disappear from store overnight

Resolved GreenPanda
(@binarybrew)

1 year, 7 months ago
On a BeTheme installation with no plugins being active (apart from WooCommerce and the bank’s gateway), all the products disappear from the store page every night somewhere between 23:00 and 7:00.

Various seemingly irrelevant edits in the dashboard will make the product reappear, quite similar to

”
I can bring them back by going to my dashboard and just clicking on the WooCommerce tab. Then, when I go back to the shop page, they are there again. There is nothing that I actually do on the WooCommerce tab, just have to be there.
“

From this discussion from 2 years ago https://wordpress.org/support/topic/products-disappear-frequently-in-shop/

What could be happening between 23:00 and 7:00? I’ll try to pin down the time more closely tonight and report back.
- This topic was modified 1 year, 7 months ago by GreenPanda.
The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support

Rafy a11n

(@nawaz0705)

1 year, 7 months ago

Hi @binarybrew

Thank you for reaching out!

When you reach out to us again tonight, kindly check if there are any fatal-error logs from WooCommerce > Status > Logs. If you see any fatal error logs, please copy/paste the content of the error in your reply so that we can have a look. The page would look something like this: https://d.pr/i/cfKUYK

Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Thread Starter

GreenPanda

(@binarybrew)

1 year, 7 months ago


### WordPress Environment ###

WordPress address (URL): https://marrenjewelry.com
Site address (URL): https://marrenjewelry.com
WC Version: 6.8.2
REST API Version: ✔ 6.8.2
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.1.10
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 5120
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 10.4.26-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: IZDZPd3_
Total Database Size: 78.73MB
Database Data Size: 62.99MB
Database Index Size: 15.74MB
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Envira Gallery Lite: by Envira Gallery Team – 1.8.4.6
FileBird Lite: by Ninja Team – 5.0.6
Filter Everything — WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.6.8
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack: by Automattic – 11.3.1
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.5
Slider Revolution: by ThemePunch – 6.5.31
Slide Anything - Responsive Content / HTML Slider and Carousel: by  – 2.4.6
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.21

Viva Wallet Smart Checkout: by Viva Wallet – 3.6.5
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.8.2
Backup Duplicator & Migration - WP STAGING: by WP-STAGING
WPStagingBackup – 2.9.19

### Inactive Plugins (4) ###

Google Listings and Ads: by WooCommerce – 2.1.1
MailPoet 3 (New): by MailPoet – 3.96.1
Site Kit by Google: by Google – 1.82.0
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔

### WC Pages ###

Shop base: #42 - /shop/
Cart: #44 - /cart/
Checkout: #46 - /checkout/
My account: #48 - /my-account/
Terms and conditions: #50 - /refund_returns/

### Theme ###

Name: Betheme
Version: 26.4.0.8
Author URL: https://muffingroup.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: betheme/woocommerce/archive-product.php
betheme/woocommerce/cart/cart-totals.php
betheme/woocommerce/cart/cart.php
betheme/woocommerce/cart/cross-sells.php
betheme/woocommerce/cart/mini-cart.php
betheme/woocommerce/checkout/form-checkout.php
betheme/woocommerce/content-product.php
betheme/woocommerce/content-single-product.php
betheme/woocommerce/loop/loop-end.php
betheme/woocommerce/loop/loop-start.php
betheme/woocommerce/loop/no-products-found.php
betheme/woocommerce/loop/pagination.php
betheme/woocommerce/myaccount/downloads.php
betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme/woocommerce/single-product/meta.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/related.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
betheme/woocommerce/single-product/title.php
betheme/woocommerce/single-product/up-sells.php
betheme/woocommerce/single-product-reviews.php

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: GR
WooCommerce currency supported: ✔
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-09-13 10:23:18 +03:00
Options: ✔
Notes: 53
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2022-09-01 11:13:11 +0000
Newest: 2022-09-01 11:13:11 +0000

Complete: 3,410
Oldest: 2022-08-26 10:38:17 +0000
Newest: 2022-09-12 16:26:46 +0000

Pending: 2
Oldest: 2022-09-12 16:28:46 +0000
Newest: 2022-09-13 05:19:24 +0000

### Status report information ###

Generated at: 2022-09-12 19:27:36 +03:00

Thread Starter

GreenPanda

(@binarybrew)

1 year, 7 months ago

We’ve been checking the store every hour during the night, and the bug did not replicate.
Before tonight, It had been replicating every night for a week

I’ll leave it idle tonight and see if it replicates this time. I’ll send any error logs which may have appeared.

Thank you for your attention

This reply was modified 1 year, 7 months ago by GreenPanda.
This reply was modified 1 year, 7 months ago by GreenPanda.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘All products disappear from store overnight’ is closed to new replies.