Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
### WordPress Environment ###
WordPress address (URL): https://upnorthcampervans.co.uk
Site address (URL): https://upnorthcampervans.co.uk
WC Version: 4.8.0
REST API Version: ✔ 4.8.0
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.7.3
Log Directory Writable: ✔
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.4.12
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d
SUHOSIN Installed: –
MySQL Version: 5.6.47-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 4.8.0
WC Database Prefix: wpuv_
Total Database Size: 1.67MB
Database Data Size: 1.46MB
Database Index Size: 0.21MB
wpuv_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpuv_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpuv_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpuv_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_options: Data: 1.21MB + Index: 0.06MB + Engine MyISAM
wpuv_postmeta: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
wpuv_posts: Data: 0.19MB + Index: 0.02MB + Engine MyISAM
wpuv_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpuv_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpuv_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpuv_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpuv_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_bookings_availability: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_bookings_availabilitymeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_booking_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpuv_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpuv_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpuv_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
### Post Type Counts ###
attachment: 13
nav_menu_item: 31
page: 8
post: 3
product: 3
revision: 41
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (10) ###
Creative Mail by Constant Contact: by Constant Contact – 1.2.3 – Installed version not tested with active version of WooCommerce 4.0
Facebook for WooCommerce: by Facebook – 2.2.0
Jetpack by WordPress.com: by Automattic – 9.2.1
Google Ads & Marketing by Kliken: by Kliken – 1.0.6
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
Under Construction: by WebFactory Ltd – 3.83
WooCommerce Blocks: by Automattic – 4.0.0
WooCommerce Bookings: by WooCommerce – 1.15.31
WooCommerce Shipping & Tax: by Automattic – 1.25.4
WooCommerce: by Automattic – 4.8.0
### Inactive Plugins (2) ###
Akismet Anti-Spam: by Automattic – 4.1.7
Hello Dolly: by Matt Mullenweg – 1.7.2
### Settings ###
API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #6 - /shop/
Basket: #7 - /basket/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ❌ Page not set
### Theme ###
Name: campervans
Version: 1.0.0
Author URL: http://www.benattenborough.org.uk/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Action Scheduler ###
Complete: 5
Oldest: 2020-12-12 19:11:55 +0000
Newest: 2020-12-17 14:08:03 +0000
Pending: 1
Oldest: 2020-12-18 14:08:03 +0000
Newest: 2020-12-18 14:08:03 +0000
Thanks for that! What I’d recommend here is to see if this is caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Plugin Support
zdenys
(@zdenys)
@benattenborough we haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
