All payments fail with PP Error 54113 and 403

Resolved colinfroggatt
(@colinfroggatt)

10 months, 3 weeks ago

Hi, on march 3rd, about 14:20, all our orders started to fail. Woo logs shows a 403 error for PP auth calls as well as PP Error 54113.

All the user sees at checkout is “Could not create token.” error.

Sample error from woo logs:

2025-03-05T20:37:14+00:00 Warning Could not create token. CONTEXT: {"args":{"method":"POST","headers":{"Authorization":"Basic QVxxxxxxZDQ3g="}},"response":{"headers":{},"body":"403 Forbiddenn Error 403 Forbidden Forbidden Error 54113 Details: cache-rtm-ehrd2290034-RTM 1741207035 3864968718 Varnish cache server ","response":{"code":403,"message":"Forbidden"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}}

This is repeated multiple times.

I have disabled security plugins and others that might interfere with. I have also re-authenticated with PP from the Woo payment settings. No other page or other caching systems in place. No cache at the server level that I have any control over.

Any help or suggestions would be appreciated. -C

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support Krystian Syde
(@inpsydekrystian)

10 months, 3 weeks ago

Hello @colinfroggatt

Please try onboarding manually instead. For a step-by-step guide on this manual method, you can refer to this tutorial: https://woocommerce.com/document/woocommerce-paypal-payments/#manual-credential-input

Let us know if the issue persists after using this method.

Kind regards,
Krystian
Thread Starter colinfroggatt
(@colinfroggatt)

10 months, 3 weeks ago
Hi @inpsydekrystian I used manual on-boarding when I re-authorised the plugin with PP. So the issue does persist with this.

I am on
- Woo Paypal Payments 2.9.6
  Woo 9.7.1
  WP 6.7.2
  PHP 7.4
C.
Thread Starter colinfroggatt
(@colinfroggatt)

10 months, 3 weeks ago
I have just been doing more investigation on this. Things I have tried and made no difference:
- disabling other plugins
  disabling theme and using WP 2019 theme.
  Check page for PP url failures and all seems ok
This is also a better error message as it includes the PP url that responds with the error code and 403.
```
2025-03-06T00:05:36+00:00 DEBUG POST https://api-m.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response: Array
(
[code] => 403
[message] => Forbidden
)
Response Body:
```
```
403 Forbidden

Error 403 Forbidden
Forbidden
Error 54113
Details: cache-rtm-ehrd2290047-RTM 1741219537 2437270121

Varnish cache server

2025-03-06T00:05:36+00:00 WARNING Could not create token. CONTEXT: {"args":{"method":"POST","headers":{"Authorization":"Basic QVpkxxxxxQ3g="}},"response":{"headers":{},"body":"nnnn n 403 Forbiddenn n n Error 403 Forbiddenn Forbiddenn Error 54113n Details: cache-rtm-ehrd2290047-RTM 1741219537 2437270121n n Varnish cache servern nn","response":{"code":403,"message":"Forbidden"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}}
2025-03-06T00:05:36+00:00 DEBUG POST https://api-m.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response: Array
(
[code] => 403
[message] => Forbidden
)
```
-C
Thread Starter colinfroggatt
(@colinfroggatt)

10 months, 3 weeks ago

one more.

When on the PP admin screen, I can manually re0auth the plugin to PP. I can “Refresh feature availability status” and get a response, but the webhooks appear to be broken.

When hit the “resubscribe” to webhooks button, all I get back in the field above is :

“Subscribed webhooks – Failed to load webhooks.”

This has all been working so I don’t understand why it suddenly stops 🙁

thanks, Colin

Plugin Support Krystian Syde
(@inpsydekrystian)

10 months, 2 weeks ago

Hello @colinfroggatt

First, contact your hosting provider and ask for details about the 403 Forbidden error, as it points to a hosting-related issue. They might share a bit more logs from their end.

Additionally, test if the same problem occurs with a sandbox account. This could help identify if the issue is account-related, though that’s unlikely.

Please let us know the outcome.

Kind regards,
Krystian

Thread Starter colinfroggatt
(@colinfroggatt)

10 months, 2 weeks ago

Hi @inpsydekrystian I have tried in Sandbox mode and we see the same behavior. I have also been in contact with the hosting provider and they have investigated, but because the response is from PP, they have determined, and I agree, that this is not a hosting issue.

I have also raised this with PP support so awaiting their finding.

Is there a way to get more debug from the plugin regarding the req/resp to /from PP?

thanks, Colin

Plugin Support Krystian Syde
(@inpsydekrystian)

10 months, 2 weeks ago

Hello @colinfroggatt

We suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening.

You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

Kind regards,
Krystian

Plugin Support Krystian Syde
(@inpsydekrystian)

9 months, 3 weeks ago

Hello @colinfroggatt

Since the issue has been moved to the private support board, we consider this thread resolved.
If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

Kind regards,
Krystian

Viewing 8 replies - 1 through 8 (of 8 total)

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