All new registrations have same date

  • Resolved gemimanewman

    (@gemimanewman)


    3 years, 7 months ago

    Since 9th September, anyone who registers as a new member has the same start date (of 9th September).
    When I export the XML file, it has the correct start dates, but it’s not showing in the PMP dashboard.
    All of my plugins are up to date btw.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Femi

    (@femiyb)

    3 years, 6 months ago

    Hi @gemimanewman

    Thank you for using Paid Memberships Pro

    Apologies for the inconvenience caused by this issue.

    Please confirm if you are using any PMPro add on like the Subscription delay add on.
    Also please let me know if you have done any code customization relating to PMPro on your site.

    Regards.

    Thread Starter gemimanewman

    (@gemimanewman)

    3 years, 6 months ago

    Hey Femi,

    I’m using these PMPro add-ons:
    Email templates
    Mailchimp
    Register helper
    Roles

    No coding changes at all.

    Thanks!

    Plugin Author Andrew Lima

    (@andrewza)

    3 years, 6 months ago

    Thanks for the feedback. Do you have a staging site that you can disable all plugins except Paid Memberships Pro and see if this resolves the issue? You may reactivate all your Add Ons one at a time and see if the issue returns, the last plugin reactivated when the issue returns is the culprit and we can look into it further.

    Please note any questions relating to a Plus Add On should be directed to http://www.paidmembershipspro.com as we are not allowed to support commercial products on these forums.

Viewing 3 replies - 1 through 3 (of 3 total)
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