all media disappear

  • Resolved vurdalak

    (@vurdalak)


    6 years, 6 months ago

    Hi, after i make optimization, all media disappear, all SKU from woocommerce also disappear and some styles is not how was. And all links from menu disappear. In what can be problem? Or put database backup and make it manually with phpmyadmin?

    • This topic was modified 6 years, 6 months ago by vurdalak.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor snightingale

    (@snightingale)

    6 years, 6 months ago

    Hi @vurdalak,

    That seems a little strange that WooCommerce specific items have disapeared and will try and help with your situation.

    First off, what version of wp-optimize do you currently have installed? Secondly, what options did you have enabled before you ran the optimization?

    Cheers,

    Stu

    Thread Starter vurdalak

    (@vurdalak)

    6 years, 6 months ago

    Hi @snightingale,
    I use last version of wp-optimize. I installed and in the same day make optimization and appears this problem. Options i used default (Optimize database tables,Clean all post revisions, Clean all auto-draft posts,Remove spam and trashed comments,Remove unapproved comments). And initial plugin show that my database is 1.5gb and (You can save around : oprox 15mb). but after i make optimization my database was 350mb.

    Thread Starter vurdalak

    (@vurdalak)

    6 years, 6 months ago

    in what can be problems?

    Plugin Contributor DNutbourne

    (@dnutbourne)

    6 years, 5 months ago

    Hi,

    Apologies for the delay.

    I have spoken with our developer, and I’m afraid that we would need a copy of your database from before the optimisation to test with.

    If this is possible, please could you send us a copy via the following form:
    https://getwpo.com/premium-support/

    You will need to enter a dummy order number (e.g. 00000). Could you also include a link to this thread (https://wordpress.org/support/topic/all-media-disappear/) in the description?

Viewing 4 replies - 1 through 4 (of 4 total)
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