Support » Plugin: Facebook for WooCommerce » All items show out of stock on facebook

  • Resolved terals2003

    (@terals2003)


    My items sync to Facebook, but every item shows that it is out of stock even though the inventory levels are correct in Woocommerce.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Daniyal Ahmed – a11n

    (@daniyalahmedk)

    Hi there,

    Thank you for reaching out!

    I would suggest triggering the manual sync for the products by following this documentation here, and then checking if this shows the updated catalog on Facebook.

    Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Looking forward to your response!

    Best,

    Thread Starter terals2003

    (@terals2003)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.tolivershandmade.com
    Site address (URL): https://www.tolivershandmade.com
    WC Version: 6.3.1
    REST API Version: ✔ 6.3.1
    WC Blocks Version: ✔ 6.9.0
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.2.1
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    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
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    PHP Post Max Size: 8 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
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    DOMDocument: ✔
    GZip: ✔
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    Remote Post: ✔
    Remote Get: ✔
    
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    wp46_zbs_invoices: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp46_zbs_lineitems: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp46_zbs_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp46_zbs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_object_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp46_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp46_zbs_quotes_templates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp46_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp46_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp46_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_tags_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp46_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp46_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 244
    cookielawinfo: 6
    customize_changeset: 1
    custom_css: 8
    e-landing-page: 1
    elementor_library: 2
    feedback: 33
    giftcard: 4
    library_modules: 1
    lws-wre-event: 4
    lws-wre-pool: 1
    lws-wre-unlockable: 1
    ml-slide: 13
    ml-slider: 4
    nav_menu_item: 31
    page: 23
    pickup-schedule: 1
    post: 7
    product: 93
    product_variation: 261
    revision: 58
    scheduled-pickup: 1
    shop_coupon: 9
    shop_order: 41
    shop_order_refund: 1
    tbuilder_layout_part: 1
    upsell_customer: 3
    upsell_order: 5
    upsell_product: 2
    wbcr-snippets: 3
    wfacp_checkout: 1
    wffn_landing: 2
    wffn_ty: 1
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (47) ###
    
    Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.0.4
    aThemes Blocks: by aThemes – 1.0.4
    Blog Designer Pack: by InfornWeb – 2.3.1
    Bulky - Bulk Edit Products for WooCommerce: by VillaTheme – 1.0.9
    Code Snippets: by Code Snippets Pro – 2.14.3
    Custom Shipping Methods for WooCommerce: by Imaginate Solutions – 1.8.0
    Customizer Export/Import: by The Beaver Builder Team – 0.9.2
    Envato Market: by Envato – 2.0.7
    Facebook for WooCommerce: by Facebook – 2.6.12
    Featured Images in RSS for Mailchimp & More: by 5 Star Plugins – 1.5.9
    Gift Up!: by Gift Up! – 2.17
    Google Listings and Ads: by WooCommerce – 1.11.1
    Goya Core: by Everthemes – 1.0.6
    Insert Headers and Footers: by WPBeginner – 1.6.0
    Jetpack: by Automattic – 10.7
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.8.0
    Kirki Customizer Framework: by David Vongries – 4.0.22
    Klarna On-Site Messaging for WooCommerce: by krokedil
    klarna – 1.6.2
    
    Klarna Payments for WooCommerce: by krokedil
    klarna
    automattic – 2.8.1
    
    Klaviyo: by Klaviyo
    Inc. – 3.0.1
    
    LiteSpeed Cache: by LiteSpeed Technologies – 4.5.0.1
    Media Library Helper by Codexin: by Codexin Technologies – 1.0.3
    Meta Box: by MetaBox.io – 5.6.1
    Oliver POS - A WooCommerce Point of Sale (POS): by Oliver POS – 2.4.0.2
    Product Recommendation Quiz for eCommerce: by RevenueHunt – 2.0.10
    PW WooCommerce Exclude Free Shipping: by Pimwick
    LLC – 1.24
    
    Slider Revolution: by ThemePunch – 6.5.18
    Rank Math SEO: by Rank Math – 1.0.84
    WooCommerce Tiered Price Table: by bycrik – 2.6.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.10
    
    WC Ajax Product Filters: by Shamim Al Mamun – 2.0.3.8
    Conditional Display for Mobile by WonderPlugin: by Magic Hills Pty Ltd – 1.2
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.3
    WPC Product Bundles for WooCommerce (Premium): by WPClever – 6.0.8
    USPS Simple Shipping for Woocommerce: by dangoodman – 1.6.0
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.8
    WooCommerce Amazon Pay: by WooCommerce – 2.1.1
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
    WooCommerce Payments: by Automattic – 3.8.2
    WooCommerce PayPal Payments: by WooCommerce – 1.7.0
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.0
    WooCommerce Square: by WooCommerce – 2.9.0
    WooCommerce: by Automattic – 6.3.1
    WP Review Slider: by LJ Apps – 11.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.2
    
    WPC Variations Radio Buttons for WooCommerce: by WPClever – 3.0.1
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.7
    
    ### Inactive Plugins (3) ###
    
    HTML in Category Descriptions: by Arno Esterhuizen – 1.2.3
    Upsell Plugin: by Jaber Marketing – 4.3.1
    WPC Show Single Variations for WooCommerce: by WPClever – 2.1.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: #697 - /policies/
    
    ### Theme ###
    
    Name: Goya Child Theme
    Version: 1.0.6.7
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Goya
    Parent Theme Version: 1.0.7.1
    Parent Theme Author URL: https://themeforest.net/user/everthemess
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: goya/woocommerce/archive-product.php
    goya/woocommerce/cart/cart-empty.php
    goya/woocommerce/cart/cart-shipping.php
    goya/woocommerce/cart/cart.php
    goya/woocommerce/cart/mini-cart.php
    goya/woocommerce/cart/shipping-calculator.php
    goya/woocommerce/checkout/form-checkout.php
    goya/woocommerce/checkout/form-coupon.php
    goya/woocommerce/checkout/form-login.php
    goya/woocommerce/checkout/review-order.php
    goya/woocommerce/content-product.php
    goya/woocommerce/content-single-product.php
    goya/woocommerce/global/form-login.php
    goya/woocommerce/global/quantity-input.php
    goya/woocommerce/global/wrapper-end.php
    goya/woocommerce/global/wrapper-start.php
    goya/woocommerce/loop/add-to-cart.php
    goya/woocommerce/loop/loop-start.php
    goya/woocommerce/loop/pagination.php
    goya/woocommerce/myaccount/form-login.php
    goya/woocommerce/myaccount/navigation.php
    goya/woocommerce/order/form-tracking.php
    goya/woocommerce/order/tracking.php
    goya/woocommerce/product-searchform.php
    goya/woocommerce/single-product/photoswipe.php
    goya/woocommerce/single-product/related.php
    goya/woocommerce/single-product/tabs/tabs.php
    goya/woocommerce/single-product/up-sells.php
    goya/woocommerce/single-product-reviews.php
    goya/woocommerce/content-product_cat.php
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://www.tolivershandmade.com
    Subscription Statuses: –
    WooCommerce Account Connected: ❌ No
    
    ### Store Setup ###
    
    Country / State: United States (US) — Indiana
    
    ### Payment Gateway Support ###
    
    Square: products
    card_types
    customer_decline_messages
    payment_form
    authorization
    charge
    charge-virtual
    capture_charge
    refunds
    voids
    customer_id
    tokenization
    add_payment_method
    token_editor
    
    PayPal: refunds
    Amazon Pay: products
    refunds
    subscriptions
    subscription_date_changes
    subscription_suspension
    subscription_reactivation
    subscription_cancellation
    multiple_subscriptions
    subscription_payment_method_change_customer
    subscription_amount_changes
    
    ### Klarna Payments Request Log ###
    
    No Klarna Payment errors: 
    
    ### Klarna Countries ###
    
    Production Countries: US
    Test Countries: No countries selected
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: US
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ✔
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: ✔
    Debug Mode: Off
    
    ### WooCommerce Payments ###
    
    Version: 3.8.2
    Connected to WPCOM: Yes
    Blog ID: 200817337
    Account ID: acct_1KF31e2H3GZLCps7
    
    ### Action Scheduler ###
    
    Canceled: 3
    Oldest: 2022-02-18 16:22:22 -0500
    Newest: 2022-02-18 17:40:30 -0500
    
    Complete: 2,067
    Oldest: 2022-02-19 21:14:17 -0500
    Newest: 2022-03-14 13:56:00 -0400
    
    Failed: 36
    Oldest: 2021-03-20 23:31:08 -0400
    Newest: 2022-02-18 17:42:22 -0500
    
    Pending: 7
    Oldest: 2022-03-14 14:47:43 -0400
    Newest: 2022-03-17 08:51:37 -0400
    
    ### Status report information ###
    
    Generated at: 2022-03-14 14:43:26 -04:00
    
    Plugin Support Daniyal Ahmed – a11n

    (@daniyalahmedk)

    Hi there,

    Thanks for getting back to us.

    Did you trigger the manual sync for the products by following this documentation here?

    https://woocommerce.com/document/facebook-for-woocommerce/#catalog-syncing

    Please let me know if it makes any difference?

    Best,

    Thread Starter terals2003

    (@terals2003)

    Yes, I had done that before being instructed to. I’ve done it several times in the past as well hoping it would help but it never did.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    If the products aren’t being updated on Facebook on your store, it could mean that something on your site is causing a conflict. By checking the System Status Report I would start by deactivating LiteSpeed Cache: by LiteSpeed Technologies and resync Facebook.

    If that does not work, try the following:

    I’d recommend following this guide to perform a conflict test or deleting the products on Facebook.

    You can delete the products manually or using the code snippet: Delete or Reset all Facebook Products if you have several products with the issue (The snippet will remove all your products from Facebook so you can resync them)

    It’s worth mentioning that if you’re using the code snippet to delete all the products, you may have to reconnect the Facebook extension to your Facebook page to ensure the products sync again.

    Thread Starter terals2003

    (@terals2003)

    None of the above steps worked. I deactivated LiteSpeed Cache and it didn’t help. I went through and deactivated plugins one by one and it didn’t help. I deleted all of the products and re-synced them and the issue persists.

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @terals2003

    Let’s step back.

    You said:

    My items sync to Facebook, but every item shows that it is out of stock even though the inventory levels are correct in Woocommerce.

    1. Can you please take the screenshot of the stock level on Facebook catalog?

    2. Also please share the product URL on your store.

    3. Please take the screenshot of your stock setting of that particular product on your WooCommerce.

    If you don’t already have a screenshot service installed, here are a few free options:

    https://snipboard.io
    http://skitch.com/
    http://getcloudapp.com/
    http://awesomescreenshot.com/

    4. When you go to WP Admin > Marketing > Facebook for WooCommerce, and click Manage connection, on the separate page, please take note of the name of the catalog connected. Is this the catalog where the affected product is out of stock located? I am asking because sometimes merchants have more than two catalog, and they overlook that they are looking at a catalog that is not synced to their WooCommerce store.

    Look forward to your reply.

    • This reply was modified 3 months, 2 weeks ago by Sol J. a11n.
    Thread Starter terals2003

    (@terals2003)

    1. Here are the stock levels for two products on Facebook. The Sample Gift Set is a variable product with two variations. The Peach Mojito Bath Bomb is a simple product.

    https://snipboard.io/JVKrgk.jpg

    2. Here are the URLs of the two products:
    https://www.tolivershandmade.com/shop/gift-sets/sample-gift-set/
    https://www.tolivershandmade.com/shop/bath-time/bath-bombs/peach-mojito-bath-bomb/

    3. Here are the stock settings in Woocommerce for both products.

    Pink Sand Beach Variation of Sample Gift Set: https://snipboard.io/l6UOZ4.jpg
    Cocoa Butter Cashmere Variation of Sample Gift Set:https://snipboard.io/UwcDam.jpg
    Peach Mojito Bath Bomb: https://snipboard.io/5itz6c.jpg

    4. Yes, the affected catalog is the only catalog and the catalog synced to the Woocommerce store.

    Plugin Support Rashed Ripon (a11n)

    (@rur165)

    Hello @terals2003 ,

    Thanks for the details. I do not see any particular problem with your products.

    As the next step please confirm that you’ve tried these:

    – Deleted the products from the Facebook catalog manually
    – Deactivate all plugins except for WooCommerce & Facebook for WooCommerce
    – Synced manually from wp-admin > Marketing > Facebook > Product Sync

    If the products are still not showing the correct stock status. Please create a ticket mentioning this thread so that we know what we’ve already done.

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