Support » Networking WordPress » All images on subdomain have suddenly gone blank

  • A couple months ago I set up a sub-domain for mobile. (m.ragingriverwebservices.com)

    I installed a new copy of WordPress on the sub-domain as well as a new copy of the theme I used for the main domain. At the time both were WP v. 4.7.2

    Migrated the sliders I wanted from the parent domain and set this page up as a landing page and let the menu take me to pages on the domain. They looked fine on mobile but did not like the way WPTouch plugin handled things. Everything looked good but had a vertical spacing issue still to solve. Got busy with clients, job and vehicle issues, but finally got back to it to work on the spacing tonight.

    Have not been using this actively, still using the WPTouch page on the domain, but when I returned tonight to the subdomain none of the images are visible.

    Of course I checked the Media but inside there they were all now blank as well. They were there but blank. Screenshot; https://gyazo.com/6942c3003b07b3f1f3bbc1060faaff1f

    If I click the image in Media it is still blank. Screenshot; https://gyazo.com/0cdda2fb13c2ebfd3b2e41999bb27c99

    However, if I try to edit the image suddenly it appears. Screenshot; https://gyazo.com/bfdb27ce8639905100c54a6ad39395db

    If I reload the original image into Media it behaves exactly the same way.

    I did notice that the domain is running WP v. 4.7.4 but the sub-domain is still 4.7.2

    When I go to inspect the themes I see that they are visible on the domain, but not blank on the sub-domain. Screenshot of domain themes; https://gyazo.com/8709565073dbfb750d17211cb4665871

    and of the sub-domain themes; https://gyazo.com/7497cfa29787f70961d362bdf93eba2e

    I downloaded WP v.4.7.4 from your site but when I tried to install it the installation failed and informed me that the style.css was missing. I had unzipped to a folder to make sure I had the correct zip file, that the correct zip to install was not contained within. So I checked the folder for style.css when install failed, but could not find it in the folder.

    I also noticed that the sub-domain received the plugin cPanel & WHM® Site Software, but since the domain download was performed two years ago it does not contain that plugin. Searched for that plugin through the site but it did not come up.

    I did a search for that plugin on Google but came up with this article from WPTavern. https://wptavern.com/cpanels-site-software-addon-disables-wordpress-auto-updates

    I understand that this is a two year old post (2015) but am thinking that this is the reason I am not receiving updates on the sub-domain.

    I do use Wordfence on all my sites, Premium is running on the domain, the free version on sub-domain as it is only a landing page with all links pointing to domain pages.

    However, when I looked I saw no mention of the three files being in variance with the repository versions. I ran another scan to be certain. New scan came back with same results, no varied files reported.

    Not sure what to do next. I feel that if cPanel & WHM® Site Software had altered the three files mentioned in the article Wordfence would report it, but also feel that simply removing that plugin would not revert any altered files.

    Considered removing the plugin – do not need any of it’s services – and reinstalling WordPress but not sure if that will help the original problem at all.

    Can you help? Would rather not apply guesswork to this.

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  • Correction of above;

    This Paragraph was typed in error, see correction below;

    “When I go to inspect the themes I see that they are visible on the domain, but not blank on the sub-domain. Screenshot of domain themes; https://gyazo.com/8709565073dbfb750d17211cb4665871″

    > I installed a new copy of WordPress on the sub-domain as well as a new copy of the theme I used for the main domain. At the time both were WP v. 4.7.2

    If you did this, then you are not running WP multisite. WP multisite allows you to use ONE WP installation for many sites. It sounds like you have multiple WP single sites installed.

    @jkhongusc Adtually I solved the problem. Just worked with WPTouch and CSS and made it look the way I liked on the main domain. I have since deleted the sub-domain m. and saved some server space at the same time. Saves me from wasting a lot of other resources like another Wordfence Premium key. And those things have gone up a lot since I bought my lot of ten.

    But thanks anyway. I am back to working on clients sites again and happy about that.

Viewing 3 replies - 1 through 3 (of 3 total)
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