All images in handpicked products disappeared today. Why?

  • Resolved boppar

    (@boppar)


    1 year, 10 months ago

    Hello.

    I know you guys are very helpful and I’m trying to solve a problem urgently.

    On my homepage all the images in handpicked products disappeared. The only change I did was an update to Woocommerce.

    Before the update it looked like this:
    https://ibb.co/sCfFWgV

    After the update it looks like this:
    https://ibb.co/0JzkCVs

    Any idea how to solve this?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Daniyal Ahmed (a11n)

    (@daniyalahmedk)

    1 year, 10 months ago

    Hi there,

    Thanks, for reaching out.

    I just checked your website, and I can see images are showing perfectly fine:

    Can you please try to clear your browser cache, or try in private window, and see if it helps?

    Best,

    Thread Starter boppar

    (@boppar)

    1 year, 10 months ago

    Hi @daniyalahmedk

    Yes, it shows the images correctly because I just restored the site using a backup at my webhost. That is, how the site looked before the Woocommerce update.

    The problem can still be seen on my other site:
    https://madeinbrazil.se/
    I’ve made no restore on this site and here it can be seen that the images are missing.

    I’ve tried clear browser cache and private window, but images are still missing.

    Here is the system report for https://madeinbrazil.se/

    
### WordPress Environment ###

WordPress address (URL): https://madeinbrazil.se
Site address (URL): https://madeinbrazil.se
WC Version: 6.6.0
REST API Version: ✔ 6.6.0
WC Blocks Version: ✔ 7.6.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: sv_SE
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.29
PHP Post Max Size: 50 MB
PHP Time Limit: 90
PHP Max Input Vars: 3000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.15-MariaDB-cll-lve
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.6.0
WC Database Prefix: wpoo_
Total databasstorlek: 7.83MB
Datastorlek för databas: 5.92MB
Indexstorlek för databas: 1.91MB
wpoo_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Motor InnoDB
wpoo_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.09MB + Motor InnoDB
wpoo_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Motor InnoDB
wpoo_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
wpoo_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
wpoo_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wpoo_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
wpoo_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wpoo_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Motor InnoDB
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wpoo_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_commentmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
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wpoo_fbv: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
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wpoo_links: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_litespeed_url: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Motor InnoDB
wpoo_options: Data: 2.05MB + Index: 0.08MB + Motor InnoDB
wpoo_postmeta: Data: 1.48MB + Index: 0.19MB + Motor InnoDB
wpoo_posts: Data: 1.30MB + Index: 0.06MB + Motor InnoDB
wpoo_snippets: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_termmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_terms: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_term_relationships: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_usermeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_users: Data: 0.02MB + Index: 0.05MB + Motor InnoDB
wpoo_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Motor InnoDB
wpoo_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wpoo_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_wc_download_log: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Motor InnoDB
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wpoo_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB
wpoo_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Motor InnoDB
wpoo_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Motor InnoDB
wpoo_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Motor InnoDB
wpoo_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Motor InnoDB

### Post Type Counts ###

attachment: 170
custom_css: 1
nav_menu_item: 10
page: 12
post: 2
product: 26
product_variation: 34
revision: 92
shop_order: 4
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (6) ###

The SEO Framework: av The SEO Framework Team – 4.2.5
Code Snippets: av Code Snippets Pro – 3.1.1
FileBird Lite: av Ninja Team – 4.9.8
Flexible Shipping: av Octolize – 4.11.9
LiteSpeed Cache: av LiteSpeed Technologies – 4.6
WooCommerce: av Automattic – 6.6.0

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: SEK (kr)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Butikbas: #192 - /butik/
Varukorg: #193 - /varukorg/
Kassan: #194 - /kassan/
Mitt konto: #195 - /mitt-konto/
Allmänna villkor: #397 - /kopvillkor/

### Theme ###

Name: Storefront
Version: 4.1.0
Author URL: https://woocommerce.com/
Child Theme: ❌ – Om du modifierar WooCommerce på ett modertema som du själv inte byggt
så rekommenderar vi att du använder ett barntema istället. Läs: Hur du skapar ett barntema

WooCommerce Support: ✔

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
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remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-06-15 14:24:13 +00:00
Options: ✔
Notes: 84
Onboarding: completed

### Action Scheduler ###

Färdigbehandlad: 17
Oldest: 2022-05-15 09:38:11 +0000
Newest: 2022-06-15 07:07:08 +0000

Väntar: 1
Oldest: 2022-06-16 07:00:13 +0000
Newest: 2022-06-16 07:00:13 +0000

### Status report information ###

Generated at: 2022-06-15 07:59:21 +00:00
    • This reply was modified 1 year, 10 months ago by boppar.
    Thread Starter boppar

    (@boppar)

    1 year, 10 months ago

    Hi @daniyalahmedk Now it’s working.

    When updating Woocommerce the update somehow disabled the option show productimages in the handpicked products block.
    https://ibb.co/C9vnt99

    Now i abled it and it looks as it should. However I find it strange that a pluginupdate can change settings like that.

    edwardjonesdesign

    (@edwardjonesdesign)

    1 year, 10 months ago

    The same thing happened to our site. Does anyone know what has changed or if we need to update/reinstall anything?

    Thanks!

    Margaret S. woo-hc

    (@margaretwporg)

    1 year, 10 months ago

    Hi @edwardjonesdesign

    Please create a new thread so that your issue is checked separately. This is in accordance with the forum guidelines on related posts.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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