Support » Plugin: DropshipMe » All dropdown menus are in disabled mode in DropshipMe & AliDropship Woo plugins

  • Resolved kipikupubiz

    (@kipikupubiz)


    Hi,

    Am having issues with drop down menus in both Dropship.me and AliDropship Woo plugins. I should mention that my current website is running WooCommerce plugin as well. Anywhere there is a drop menu in both Dropship.me and AliDropship Woo plugins, I will get a disabled (greyed out) menu list. For example, from the dashboard, if I go to DropshipMe > Import Products page, I will not able to select from the “Categories” dropdown menu. Despite that, I’m still be able to see all the listed products and use “Search” functionalities.

    I have checked the Dropship.Me System Requirements page and looks like my hosting server is meeting those requirement.

    My website system spec:
    PHP version : 7.2.14
    WooCommerce version: 3.5.4
    WordPress version: 4.9.9

    Anything I’m missing? Please advice. Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author DropshipMe

    (@dropshipme)

    Hello, this problem may be caused by incompatibility of your theme and DropshipMe / AliDropship Woo. Try to switch your theme off and take necessary actions. If it doesn’t work, please contact support@dropship.me and be ready to provide the access to your WP admin area.

    Switched the theme to “Shopper” and the issue is resolved. The drop down works on both plugins work now. So, you are right, it has some conflict with my current theme. But looks like I have to redo much of the design work I have done the past few weeks. Buy hey, no pain no gain right..

    Thank you so much.

    Plugin Author DropshipMe

    (@dropshipme)

    Glad to hear that the problem is solved. Good luck with your business!

Viewing 3 replies - 1 through 3 (of 3 total)
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