Title: all declined
Last modified: November 30, 2018

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# all declined

 *  Resolved [diphone2020](https://wordpress.org/support/users/diphone2020/)
 * (@diphone2020)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/all-declined/)
 * Hi,
    I activated the plugin and configured everthing. Also I activated my account
   on stripe and setted everyting up.
 * When I pay from de woocommercerce shop on test mode everything is all right but
   when I try to pay in live mode I always recieve the generic_decline message.
 * I paste you and example at the end.
 * I tried different cards from different banks, also visa and mastercard, It’s 
   really frustarating, I don’t know what to do.
 * Any suggestions?
 * {
    “currency”: “eur”, “amount”: “50”, “description”: “Meraki by Nuna – Pedido
   834”, “statement_descriptor”: “Compra en merakibynuna”, “capture”: “true”, “expand”:[“
   balance_transaction” ], “metadata”: { “customer_name”: “Albert xxx”, “customer_email”:“
   albxxx@gmail.com”, “order_id”: “834” }, “customer”: “cus_E4QAJfMQ3RhAsV”, “source”:“
   src_1DcHKAGWBSpYAAINu6wfthPA” }
 * Response body
 * {
    “error”: { “charge”: “ch_1DcHKIGWBSpYAAIN9FPCvnSy”, “code”: “card_declined”,“
   decline_code”: “generic_decline”, “doc_url”: “[https://stripe.com/docs/error-codes/card-declined&#8221](https://stripe.com/docs/error-codes/card-declined&#8221);,“
   message”: “Your card was declined.”, “type”: “card_error” } }
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fall-declined%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/all-declined/#post-10935437)
 * Hi. Looks like you have confused our plugin with some other. Our plugin has nothing
   to do with Woocommerce.
 *  Thread Starter [diphone2020](https://wordpress.org/support/users/diphone2020/)
 * (@diphone2020)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/all-declined/#post-10936377)
 * Oh yes
    So much browsing and tabs…
 * Excuse me!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘all declined’ is closed to new replies.

 * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524)
 * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stripe-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/stripe-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/stripe-payments/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [diphone2020](https://wordpress.org/support/users/diphone2020/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/all-declined/#post-10936377)
 * Status: resolved