WordPress.org

Forums

[resolved] All comments appear as Anonymous even for registered users (4 posts)

  1. objetivosaludable
    Member
    Posted 1 year ago #

    On the page http://www.objetivosaludable.com I've got an installation of WordPress. The error is that any comments on any post show as Anonymous. When I access the admin site I can see the emails and everything. However even if I change the name there, it will stll come up as anonymous.

    I hope you can help.
    Thanks

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder and wp-config.php & root .htaccess files - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  3. objetivosaludable
    Member
    Posted 1 year ago #

    Thanks a lot Esmi!
    Some of the solutions you gave I had already tried, but it happened to be an old plugin from an old theme that was (as you said "apparently") inactive. I deleted it and now it works. I didn't think that it could be causing the problem being inactive... ^.^'
    Thanks

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Glad to hear that you managed to solve this one :-)

Topic Closed

This topic has been closed to new replies.

About this Topic