Support » Plugin: Jetpack by » All blog subscribers and site stats disappeared

  • Resolved jelastic


    Hello, guys!

    I’ve noticed that all our subscribers for disappeared from the dashboard as well as all site statistics.

    At first our blog was hosted at – with mapping to

    Few months ago we migrated our blog from to our own host. New self hosted blog domain is We’ve installed the jetpack plugin and authentificated with All the stuff, including followers, was moved:

    We got an email from with the domain mapping upgrade request for, but as I understood we don’t need this for self-hosted blog.

    Later was removed from the “Domains” tab and from billing history on After that jetpack plugin asked me reconnect to and than all statistics and subscribers disappeared from dashboard.

    Now I see two blogs with domain on the!/my-blogs/ page.

    Could you please help to find out the reason of such a strange behavior and to fix this?

    Looking forward for your reply!

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  • Plugin Contributor Jeremy Herve


    Jetpack Mechanic 🚀

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL,

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to

    Thank you.


Viewing 2 replies - 1 through 2 (of 2 total)
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