Support » Plugin: Abandoned Cart Lite for WooCommerce » All abandoned carts disappeared with update

  • Resolved viktorfonster

    (@viktorfonster)


    As the title says all abandoned carts disappeared with update yesterday. We use the abandonded cart for data collection and now its all gone? How can i fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author chetnapatel

    (@chetnapatel)

    Hi,

    I have updated the plugin to the latest version 4.6 from 4.5 on my staging site. But My abandoned cart data has not been deleted. Please see the screenshot: https://www.screencast.com/t/rkhPTxLsujs

    Can you please let me know which version of WooCommerce is activated on your site? Also, let me know from which version of our plugin you have updated the plugin. So, I can try to reproduce the issue on our staging site and apply the fix.

    As I am not able to replicate the issue at our end, we would need to check the issue on your site. So it would be great if you can post your issue on our plugin’s forum page.

    Below is our plugin’s forum page link:
    http://www.tychesoftwares.com/forums/forum/woocommerce-abandon-cart-pro/

    Regards,
    Chetna Bhutka

    Hello,

    We’re also experiencing this issue.

    WooCommerce v. 3.2.6
    PHP: 7.0.27
    Abandoned Cart Lite for WooCommerce 4.6

    Thanks,

    Ian.

    Plugin Author chetnapatel

    (@chetnapatel)

    Hi Ian,

    Thank you for letting know version number of plugins and PHP you are using for your site.

    I have tried to replicate the issue with PHP version 7.0.x and WooCommerce version 3.2.6. But I could not able to replicate the issue.

    Can you please try to enable WP Debug log in “wp-config.php” file and check that if any error message is showing on Abandoned Orders tab?

    It would be nice whether you can share with us screenshot of Abandoned Orders tab.

    Regards,
    Chetna Bhutka

Viewing 3 replies - 1 through 3 (of 3 total)
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