Thread Starter
yewzy
(@yewzy)
Further explanation from Stripe support, quoted verbatim:
I was able to verify that once wallet holder (customer) authorise the funds, the user’s Source object becomes chargeable and must be used within six hours
If a source is not charged within that time, its status is automatically transitioned to canceled
Alipay requires your customer to redirect, authorize and send funds to stripe before the source becomes chargeable and ready to be used to make a charge request
This transition happens asynchronously and may even occur after your customer has left your website
For these reasons, it is essential that your integration rely on webhooks to determine when a source becomes chargeable in order to create a charge
If no charge request was made towards the chargeable source, your customer may think that the payment was made, when the payment did not actually go through
Hi there @yewzy 👋
This is the first occurrence of this issue, other payments are able to go through as expected.
May I know why this happened, and if I am able to manually trigger the charge event?
From what I gather, further, sensitive information, might be needed in order to further investigate this.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
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This reply was modified 3 years, 9 months ago by
anastas10s.
Hi again @yewzy 👋
For these reasons, it is essential that your integration rely on webhooks to determine when a source becomes chargeable in order to create a charge
If no charge request was made towards the chargeable source, your customer may think that the payment was made, when the payment did not actually go through
I was responding to the previous message, when this one arrived.
A picture is worth a thousand words, as the saying goes, therefore, could you also share a screenshot of the Alipay settings screen, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.
Furtermore, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.
Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.
Looking forward to hearing from you!
Thread Starter
yewzy
(@yewzy)
Thanks for the prompt reply Pepe.
I have provided all the information requested through Woo support.
However, I did notice that the webhooks for Alipay was not set up. I suspect that may be the issue.
In any case, is there a way for me to manually trigger the charge to my customer?
Hello, @yewzy
If a support request was created, it means that our team is aware and will provide you a response as soon as they can. Be sure to include a link to this forum thread in your ticket, as well as the system status report.
Thanks.
