Support » Plugin: Dropshipping and Fulfillment for AliExpress and WooCommerce » Aliexpress Update Orders/Emails

  • Howdy,

    When I sync orders, it does nothing. The plugin runs through the macro and orders the customers product but it does not put the Order ID in. I’ve been having to manually do that. The syncing does not work either, therefore it doesn’t update the customer on tracking.

    Lastly, the email templates work correctly on my computer and in previews but mobile devices turn the colors and fonts to something else.

    Thank you,
    Charles

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author kimvt1991

    (@kimvt1991)

    Hi Charles,
    Order IDs are only synced after your aliexpress orders are paid.
    About the issue with email templates, if you mean the email template customizer of us, please create a separated topic at https://wordpress.org/support/plugin/email-template-customizer-for-woo/
    Best regards

    Thread Starter imbeeber

    (@imbeeber)

    Hello, even after the orders are paid it is not updating information.

    In my system status, the PHP Max Input Vars is 6144 it says it Should be greater than 10000? Might that be the problem?

    • This reply was modified 2 months, 1 week ago by imbeeber.
    Plugin Author kimvt1991

    (@kimvt1991)

    Hi,
    If the payment is made immediately after you place an order, order ID will be synced. But if your order is pending payment and you pay later that, you have to run the Sync orders function.
    Best regards

    Thread Starter imbeeber

    (@imbeeber)

    Hello,

    As I said, the sync order function does not work. It does absolutely nothing, even if I manually punch in the order ID’s.

    This plugin is also not putting in customer apartment numbers.

    This is getting really frustrating. I have thousands of orders and cannot be wasting my time with a plugin that only 35% works..

    Emails are not going to customers anymore either.

    • This reply was modified 3 weeks, 5 days ago by imbeeber.
    Plugin Author kimvt1991

    (@kimvt1991)

    I think I misunderstood your issue right from the start.

    If you are trying to sync your old orders using our plugin, it’s impossible. Our plugin can only sync orders that you fulfilled via our plugin.

    Email function is not related to this plugin, I already told you in my first reply.

Viewing 5 replies - 1 through 5 (of 5 total)
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