Support » Plugin: Contact Form 7 » Alert messages not visible after update to the latest version

  • Hi everyone,

    Firstly thank you for this great plugin. We are using it on multiple projects.
    However, since last update, Contact Form is not providing alert messages (i.e. email invalid). You can test it here https://icury.com/contact-us/

    We have already tried to disable all plugins but this did not change, so it is not caused by other plugins. Also, everything was working on previous version of WordPress and the previous version of plugin.

    Is there some known issue related to this? We were not able to find anything in current support items.

    Is there anything else we can check or test from our side?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    See Editing form template

    What content do you have in the form template?

    Hi, thanks for the quick response.

    This is our current template.

    <div class="ic-u-container ic-u-container--narrow">
        [response]
            <div class="ic-c-grid ic-c-grid--twos">
    
                <div class="ic-c-form-group">
    
                    <label class="ic-control-label">Your name *</label>
                    <div class="ic-c-input-group">
                        [text* your-name class:ic-c-form-control]
                                        <span class="ic-c-input-group__addon">
                                            <svg class="ic-c-icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1408 1536"><title>icon-user</title><path d="M1600,1405q0,120-73,189.5T1333,1664H459q-121,0-194-69.5T192,1405q0-53,3.5-103.5a1017.5,1017.5,0,0,1,14-109A846.89,846.89,0,0,1,236,1084a514.45,514.45,0,0,1,43-97.5q27-47.5,62-81T426.5,852Q477,832,538,832q9,0,42,21.5t74.5,48q41.5,26.5,108,48T896,971q67,0,133.5-21.5t108-48q41.51-26.5,74.5-48t42-21.5q61,0,111.5,20t85.5,53.5q35,33.5,62,81a514.45,514.45,0,0,1,43,97.5,846.89,846.89,0,0,1,26.5,108.5,1017.5,1017.5,0,0,1,14,109Q1600,1352,1600,1405ZM1280,512q0,159-112.5,271.5T896,896q-159,0-271.5-112.5T512,512q0-159,112.5-271.5T896,128q159,0,271.5,112.5T1280,512Z" transform="translate(-192 -128)"/></svg>
                                        </span>
                    </div>
                </div>
                <div class="ic-c-form-group">
                    <label class="ic-control-label">Your email *</label>
                    <div class="ic-c-input-group">
                        [email* your-email class:ic-c-form-control]
                                        <span class="ic-c-input-group__addon">
                                            <svg class="ic-c-icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1792 1408"><title>icon-envelope</title><path d="M1792,710v794q0,66-47,113t-113,47H160q-66,0-113-47T0,1504V710a530,530,0,0,0,101,87q362,246,497,345,57,42,92.5,65.5t94.5,48Q844,1280,895,1280h2q51,0,110-24.5t94.5-48Q1137,1184,1194,1142q170-123,498-345Q1749,758,1792,710Zm0-294q0,79-49,151a475.45,475.45,0,0,1-122,123q-376,261-468,325-10,7-42.5,30.5t-54,38q-21.49,14.51-52,32.5T947,1143q-27,9-50,9h-2q-23,0-50-9t-57.5-27q-30.5-18-52-32.5t-54-38Q649,1022,639,1015q-91-64-262-182.5T172,690Q110,648,55,574.5T0,438q0-78,41.5-130T160,256H1632q65,0,112.5,47T1792,416Z" transform="translate(0 -256)"/></svg>
                                        </span>
                    </div>
                </div>
            </div>
                
                <div class="ic-c-form-group ic-u-gap-top">
                    <label class="ic-control-label">Your message *</label>
                    [textarea* your-message class:ic-c-form-control]
                </div>
    
                <div class="ic-c-form-group ic-u-gap-top">
                    [submit class:ic-c-btn class:ic-c-btn--secondary class:ic-c-btn--block class:ic-c-btn--rounded "Send"]
                </div>
    </div>
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    We use custom theme and these plugins:
    Accelerated Mobile Pages
    Advanced Custom Fields PRO
    Async JavaScript
    Contact Form 7
    Cookie Notice
    Google XML Sitemaps
    WP Engine Advanced Cache Options
    WP Fastest Cache

    However, theme was not changed in a while and we tried disabling all plugins.
    So it is not likely that issue is caused by theme or plugins, that is when we decided to report it here.

    Hopefully this information helps.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme and deactivating all other plugins.

    Why you are advised to deactivate plugins and switch to the default theme.

    Don’t forget to delete all page cache.

    If the theme and other plugins issue is really not the case, the only remaining possibility is that what you are using is not Contact Form 7.

    milan.latinovic

    (@milanlatinovic)

    Hi Takayuki,

    Seems like our issue is related to some difference between our stage and production.

    For example, on stage everything works ok http://icury.staging.wpengine.com/contact-us/
    https://ibb.co/x2sZZyj

    However, in production we don’t have error messages https://icury.com/contact-us/
    https://ibb.co/6wJCzLT

    We have reported this to hosting support and we will wait their response. Maybe this is something related to caching. In any case, if you have further ideas what this might be, any feedback is more than welcomed.

    In any case, thanks for the support so far!

    Kind regards,
    Milan

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Alert messages not visible after update to the latest version’ is closed to new replies.