Support » Plugin: Cookillian » Alert is shown for United States visitors even though not selected

  • Hello. Cookillian is displaying its alert to visitors to my site coming from the United States. I do not have the United States selected in the Countries box, nor is the “Undetermined Countries” checkbox selected. I do not have debug mode set.

    I personally see the Cookillian alert when I visit my site using Chrome as my browser, and sometimes also when using IE 9. Rarely if ever when using Firefox. When I visit my site (again, without debug mode selected), using Chrome, sometimes the alert will display multiple times — that is, on every page I visit — even though I’ve selected “opt in” the first time the alert is displayed.

    I do not want the alert to be displayed to visitors from the U.S. The alert is also displaying to visitors from countries other than those I’ve selected in the Countries box (I’ve only selected Austria, United Kingdom, and Latvia). Such as: Denmark, Hungary, Egypt, New Zealand, India, Germany, and Canada. Again, I do not have the “Undetermined Countries” box checked.

    Basically, the alert is displaying to visitors that I don’t want to have it displayed to, even though I haven’t selected the country. Maybe it’s a problem with Chrome?

    Thanks for any help you can provide!


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